Walk-in | Senior Customer Relationship Executive

Ethos Limited; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Ethos Limited in Bengaluru is seeking a seasoned Relationship Manager to drive luxury client engagement and sales. You will curate personalized experiences for high-net-worth clients, coordinate private appointments, and ensure seamless post-purchase service.

The ideal candidate has 25+ years in luxury retail or related CRM roles, exceptional communication, and a passion for luxury products. Proficiency with CRM tools and digital channels is essential to maintain VIP relationships.

Qualifications

• 25 years of experience in luxury retail, hospitality, or customer relationship management.
• Proven track record of working with HNI clients.
• Excellent communication, interpersonal, and persuasion skills.
• Passion for luxury products and attention to detail.
• Proficiency in CRM tools and digital communication platforms.

Responsibilities

• Develop and maintain strong relationships with HNI clients.
• Offer personalized product recommendations aligned with client preferences.
• Drive sales through clienteling, follow-ups, and exclusive services.
• Ensure seamless post-purchase engagement and after-sales service.
• Maintain a deep understanding of client profiles, birthdays, anniversaries, and preferences.
• Plan and coordinate private appointments, product previews, and luxury experiences.
• Handle high-value transactions with discretion and professionalism.
• Collaborate with sales and store teams to ensure premium shopping experiences.

Skills

Clienteling & Relationship Building

Communication Skills

Interpersonal Skills

Persuasion & Negotiation

CRM Tools Proficiency

Tools

CRM software

Job description

Role & responsibilities

Client Engagement & Sales

• Develop and maintain strong relationships with HNI clients.
• Offer personalized product recommendations aligned with client preferences.
• Drive sales through clienteling, follow-ups, and exclusive services.
• Ensure seamless post-purchase engagement and after-sales service.

Relationship Management

• Maintain a deep understanding of client profiles, birthdays, anniversaries, and preferences.
• Plan and coordinate private appointments, product previews, and luxury experiences.
• Handle high-value transactions with discretion and professionalism.

In-Store Experience

• Collaborate with the sales and store teams to ensure every client receives a premium shopping experience.
• Uphold the highest standards of luxury etiquette, grooming, and service excellence.

Preferred candidate profile

• 25 years of experience in luxury retail, hospitality, or customer relationship management.
• Proven track record of working with HNI clients.
• Excellent communication, interpersonal, and persuasion skills.
• Passion for luxury products and attention to detail.
• Proficiency in CRM tools and digital communication platforms.