Client Service Executive

ASCENT INSIGHTS; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

ASCENT INSIGHTS is seeking a proactive Client Servicing Executive to support healthcare clients. You will coordinate with internal teams, manage projects, and ensure timely delivery while maintaining strong client relationships.

Ideal candidates have 12 years of experience in client servicing or related roles, excellent communication, and proficiency with MS Office; knowledge of AI tools like ChatGPT is a plus.

Qualifications

• 12 years of experience in client servicing, account management, project coordination or a similar role.
• Excellent communication, interpersonal and organisational skills.
• Proficiency in Microsoft PowerPoint, Excel and Word.
• Working knowledge of AI tools such as ChatGPT, Gemini or Microsoft Copilot will be an added advantage.

Responsibilities

• Serve as the primary point of contact for assigned healthcare clients.
• Coordinate with internal teams to ensure smooth and timely execution of projects.
• Schedule client meetings, prepare Minutes of Meeting (MOMs), and follow up on action items.
• Track project timelines, deliverables and client requirements.
• Support presentations, proposals and routine client communication.
• Build and maintain strong professional relationships with clients.

Skills

Communication skills

Organisational skills

Interpersonal skills

Attention to detail

Education

Science/Pharmacy/Life Sciences/Healthcare background

Tools

PowerPoint

Excel

Word

ChatGPT

Gemini

Microsoft Copilot

Job description

Role & responsibilities

About the Role

Were looking for a proactive and detail-oriented Client Servicing Executive to support and manage projects for our healthcare clients. The ideal candidate should be an excellent communicator, highly organised, and capable of coordinating seamlessly with clients and internal teams to ensure timely project execution.

Key Responsibilities

• Serve as the primary point of contact for assigned healthcare clients.
• Coordinate with internal teams to ensure smooth and timely execution of projects.
• Schedule client meetings, prepare Minutes of Meeting (MOMs), and follow up on action items.
• Track project timelines, deliverables and client requirements.
• Support presentations, proposals and routine client communication.
• Build and maintain strong professional relationships with clients.

Preferred candidate profile

Skills & Qualifications

• 12 years of experience in client servicing, account management, project coordination or a similar role.
• Excellent communication, interpersonal and organisational skills.
• Proficiency in Microsoft PowerPoint, Excel and Word.
• Working knowledge of AI tools such as ChatGPT, Gemini or Microsoft Copilot will be an added advantage.
• Ability to manage multiple projects and work in a fast-paced environment.

Preference will be given to candidates who:

• Have an educational background in Science, Pharmacy, Life Sciences or Healthcare.
• Have prior experience working with a healthcare, pharmaceutical, medical communications or advertising/branding agency.
• Are proactive, detail-oriented and passionate about delivering exceptional client service.