Client Relationship Executive

Lawmax Management Consultants Pvt Ltd; New Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Lawmax Management Consultants Pvt Ltd in New Delhi invites a proactive Client Relationship Executive to build and maintain strong client relationships, ensure timely collections, and identify new business opportunities. You will use excellent communication, negotiation, and presentation skills, with hands-on Zoho CRM and proficiency in PowerPoint and Excel to support client servicing and growth.

Coordinate with internal teams to ensure timely service delivery, prepare client reports and

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 2-4 years of experience in Client Relationship Management, Account Management, Customer Success, or Business Development.
• Strong communication, negotiation, and interpersonal skills.
• Experience in client collections/payment follow-ups.
• Proven ability in upselling and cross-selling products or services.
• Hands-on experience with CRM Zoho software.
• Proficiency in Microsoft PowerPoint, Excel, and MS Office.
• Strong presentation and proposal preparation skills.
• Excellent problem-solving, coordination, and relationship management abilities.
• Ability to work independently while managing multiple client accounts.

Responsibilities

• Build and maintain long-term relationships with existing clients.
• Act as the primary point of contact for client queries, concerns, and service requests.
• Ensure timely follow-ups for outstanding payments and coordinate collections from clients.
• Maintain accurate client records and update CRM/database regularly.
• Identify opportunities for upselling and cross-selling the organisation's services.
• Generate new business opportunities through client referrals, networking, and relationship building.
• Coordinate with internal teams to ensure timely delivery of services and high client satisfaction.
• Prepare and deliver professional PowerPoint presentations and business proposals for prospective and existing clients.
• Understand client requirements and recommend suitable solutions to meet their business needs.
• Gather client feedback and share insights to improve products, services, and client experience.
• Prepare client reports, meeting summaries, and follow-up documentation.
• Creating and Sharing Festival Greetings on Social Media & clients

Skills

Client Relationship Management

Account Management

Customer Success

Business Development

Communication

Negotiation

CRM Zoho

PowerPoint

Excel

MS Office

Education

Bachelor's degree in Business Administration/Marketing/Commerce

Tools

Zoho CRM

PowerPoint

Excel

MS Office

Job description

Job Summary

We are looking for a proactive and customer-focused Client Relationship Executive (CRE) to build and maintain strong client relationships, ensure timely collections, identify business opportunities, and provide excellent post-service support. The ideal candidate should possess strong communication, presentation, and negotiation skills with experience in client servicing, account management, and business development.

Key Responsibilities

• Build and maintain long-term relationships with existing clients.
• Act as the primary point of contact for client queries, concerns, and service requests.
• Ensure timely follow-ups for outstanding payments and coordinate collections from clients.
• Maintain accurate client records and update CRM/database regularly.
• Identify opportunities for upselling and cross-selling the organisation's services.
• Generate new business opportunities through client referrals, networking, and relationship building.
• Coordinate with internal teams to ensure timely delivery of services and high client satisfaction.
• Prepare and deliver professional PowerPoint presentations and business proposals for prospective and existing clients.
• Understand client requirements and recommend suitable solutions to meet their business needs.
• Gather client feedback and share insights to improve products, services, and client experience.
• Prepare client reports, meeting summaries, and follow-up documentation.
• Creating and Sharing Festival Greetings on Social Media & clients

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 2-4 years of experience in Client Relationship Management, Account Management, Customer Success, or Business Development.
• Strong communication, negotiation, and interpersonal skills.
• Experience in client collections/payment follow-ups.
• Proven ability in upselling and cross-selling products or services.
• Hands-on experience with CRM ZOHO software.
• Proficiency in Microsoft PowerPoint, Excel, and MS Office.
• Strong presentation and proposal preparation skills.
• Excellent problem-solving, coordination, and relationship management abilities.
• Ability to work independently while managing multiple client accounts.

Preferred Candidate Profile

• Experience in B2B client servicing will be an advantage.
• Confident in handling client meetings and presentations.
• Customer-centric approach with excellent follow-up and relationship-building skills
• Self-motivated, organized, and target-oriented.