Client Servicing Executive

Impact Pr; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Impact Pr is seeking a pro-active client-relationship professional to enhance satisfaction and retention for our growing client portfolio. You will manage accounts, identify new opportunities, and coordinate with internal teams to deliver top-tier service.

The role emphasizes effective communication across phone, email, and social media, with a focus on timely issue resolution and market awareness to drive growth.

Responsibilities

• Develop and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
• Identify new business opportunities and pitch services to potential clients.
• Collaborate with internal teams to deliver high-quality service and support to clients.
• Communicate effectively with clients through various channels, including phone, email, and social media.
• Provide exceptional customer service and resolve client complaints in a timely manner.
• Stay up-to-date with industry trends and competitor activity to identify new business opportunities.

Job description

• Develop and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
• Identify new business opportunities and pitch services to potential clients.
• Collaborate with internal teams to deliver high-quality service and support to clients.
• Communicate effectively with clients through various channels, including phone, email, and social media.
• Provide exceptional customer service and resolve client complaints in a timely manner.
• Stay up-to-date with industry trends and competitor activity to identify new business opportunities.