Client Service Executive

Protea Digital; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Protea Digital in Bengaluru seeks a client-focused professional to manage relationships and coordinate delivery of digital projects. You will work closely with design, development, and marketing teams to tailor solutions that meet client needs and timelines.

The role requires strong communication, proactive problem solving, and the ability to handle multiple projects simultaneously within a digital agency environment. Bachelor's/MBA in Marketing or related field preferred.

Qualifications

• Strong client-facing skills and ability to build client relationships.
• Ability to coordinate across design, development, and marketing teams.
• Knowledge of digital marketing services (SEO, PPC, content marketing, web development).
• Excellent problem-solving and adaptability to changing client needs.
• Proficient in Microsoft Office and Google Suite.
• Proactive client servicing and problem resolution to exceed expectations.

Responsibilities

• Serve as primary point of contact between the company and clients, ensuring smooth service delivery.
• Collaborate with internal teams to tailor solutions and ensure project execution.
• Coordinate delivery, timelines, and budgets to meet client expectations.
• Monitor client satisfaction and address concerns promptly.
• Prepare reports on project progress, KPIs, and performance metrics.
• Identify opportunities for growth by tracking client accounts.

Skills

Client relationship

Communication

Project management

Digital marketing knowledge

Problem solving

Office & Google Suite

Education

Bachelor's/Master's in Business Administration or Marketing

Final year student or recent grad (Intern)

Tools

Microsoft Office

Google Suite

Job description

Role & responsibilities

• Serve as the primary point of contact between the company and its clients, maintaining strong relationships by understanding clients needs, addressing concerns promptly, and ensuring smooth delivery of services.
• Understand clients needs and provide tailored solutions by collaborating with the internal teams (design, development, marketing, etc.) to ensure seamless project execution and delivery.
• Manage and coordinate the delivery of projects, ensuring they are completed on time, within budget, and meet client expectations.
• Monitor client satisfaction and resolve any issues or concerns promptly, ensuring a high level of customer service.
• Develop and present regular reports and updates on project progress, KPIs, and performance metrics to clients.
• Monitor client accounts, track key metrics, and identify potential opportunities for growth.
• Assist in the development of digital strategies and recommendations to help clients achieve their business objectives.
• Support the business development team by participating in client meetings, presentations, and proposal development.
• Manage & Track project timelines, deliverables, and client feedback.
• Assist in onboarding new clients and understanding their business objectives, goals, and technical requirements.
• Follow up, solve problems, and keep things moving - without waiting to be told!

Preferred candidate profile

Experience

For CSE : 1+ years of experience (desired) in account management, client servicing or digital marketing preferably in a digital agency or marketing environment.

For Intern : NIL

Skills

Strong communication and interpersonal skills with the ability to build relationships with clients and internal teams.

Ability to effectively manage multiple projects simultaneously

Knowledge of digital marketing services (SEO, PPC, content marketing, web development, etc.).

Excellent problem solving skills and the ability to adapt to changing client needs and priorities.

Proficient in using tools like Microsoft Office, Google Suite

A proactive approach to client servicing and problem resolution with the ability to exceed client expectations.

Education

For CSE: Bachelor's / Master's degree in Business Administration, Marketing, Communications, or a related field (preferred but not required).

For Intern : Currently pursuing (final semester) or recently graduated with a degree in Business Administration, Marketing, Communications, or a related field.