Client servicing

Genxhire Services; Mumbai Suburban, Navi Mumbai, Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Genxhire Services is seeking a Delivery Executive with 0–1.5 years of experience in a digital marketing agency to support execution of client campaigns. The role requires understanding of performance marketing metrics and strong client-facing communication.

You will coordinate with internal teams, maintain records, and prepare regular performance updates. This is suitable for freshers and early-career professionals aiming to grow in a dynamic agency environment in Mumbai.

Qualifications

• Bachelors degree in Business Administration, Marketing, or Communications.
• Fresher to 1.5 years of experience in a digital marketing agency.
• Strong understanding of performance marketing metrics (e.g., Meta, Google Ads).
• Proactive communication with clients and coordination of deliverables.

Responsibilities

• Execute and monitor delivery plans for client campaigns in a fast-paced agency.
• Serve as the point of contact for client communication and coordination.
• Ensure timely follow-ups with internal teams for deliverables.
• Maintain high levels of client satisfaction and retention.
• Prepare and share regular performance updates and reports with clients.
• Manage multiple accounts and maintain accurate meeting notes and records.
• Identify and escalate issues in a timely manner.

Skills

Strong communication

Attention to detail

Problem-solving

Multitasking

Client coordination

Interpersonal skills

Relationship management

Proactive mindset

Education

Bachelor's degree in Business Administration, Marketing, or Communications

Tools

Google Workspace

Microsoft Office

Project management software

Job description

Execution of Delivery Plans:

• Freshers to 1.5 years of experience in a digital marketing agency
• Strong understanding of performance marketing metrics (Meta, Google Ads, etc.)
• Good knowledge of SEO services and other digital marketing solutions
• Act as a point of contact for client communication and coordination
• Ensure timely follow-ups with internal teams for deliverables
• Maintain high levels of client satisfaction and retention
• Prepare and share regular performance updates and reports with clients
• Ability to handle multiple accounts and work in a fast-paced environment
• Excellent communication and relationship management skills
• Proactive approach towards solving client queries and providing strategic inputs

Soft Skills required:

• Strong communication and interpersonal skills.
• Attention to detail and organizational abilities.
• Problem-solving and proactive mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Technical Skills:

• Proficiency in Google Workspace and Microsoft Office.
• Basic understanding of Project Management Software.

Functional Skills:

• Effective execution of delivery plans.
• Strong coordination and communication capabilities.
• Ability to create detailed notes, meeting minutes and maintain accurate records.
• Competence in managing task trackers and reports generation
• Skill in identifying and escalating issues appropriately and timely

  Educational Requirements:

  • Bachelors degree in Business Administration, Marketing, Communications, or a related field.

  Preferred Qualifications:

  • Previous experience in digital agency or a digital marketing role
  • Bachelor's degree in Business Administration or Marketing & Communication