Client Service Delivery Lead

Accenture; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in Bengaluru seeks an experienced professional to manage infrastructure service delivery and drive incident/outage resolution. You will engage with cross-functional teams to ensure swift investigations, trend analysis, and adherence to SLAs for production environments.

The role requires strong collaboration skills, a minimum of 4 years in related IT service management, and a Bachelor’s degree in a relevant field.

Qualifications

• Advanced proficiency in Infrastructure Service Management.
• A minimum of 4 years of experience in relevant related skills.

Responsibilities

• Drive incident and outage management, ensuring timely investigation and restoration.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service level agreements.
• Support continuous improvement initiatives to optimize operational efficiency.

Skills

Infrastructure service mgmt

Incident & outage mgmt

Collaboration with stakeholders

Education

Bachelor's degree in relevant field

Job description

THE WORK:

Discover the opportunity to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be a rewarding part of your journey. Embrace this chance to grow and make a meaningful difference.

Drive incident and outage management, ensuring timely investigation and restoration.

Monitor systems and analyze trends to enhance performance and prevent future incidents.

Track and facilitate the acceptance of changes to production environments.

Operate information technology production services in alignment with established protocols and service level agreements.

Support continuous improvement initiatives to optimize operational efficiency.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Infrastructure Service Management.
• A minimum of 4 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in problem solving.
• Advanced proficiency in communication.
• Intermediate proficiency in analytical thinking.
• Beginner proficiency in project coordination.
• Intermediate proficiency in process improvement.

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