Client Relationship Manager (Surat)

COGENT Infotech; Surat; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

COGENT Infotech in India seeks an experienced Healthcare Client Relationship Manager to grow strategic relationships with US healthcare facilities via MSPs and direct accounts. The role focuses on high-level engagement with Program Managers and executives, ensuring service delivery excellence and expanding our footprint.

The role involves coordinating with internal teams, expanding partnerships with hospitals and health networks, improving fill rates, and driving sustained growth in a fast-paced

Qualifications

• 5+ years of experience in US healthcare staffing, client services, account management, or MSP operations.
• Robust understanding of MSP/VMS staffing models and vendor management processes.
• Strong communication, relationship management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced staffing environment.

Responsibilities

• Manage key client relationships with healthcare facilities and MSP program stakeholders.
• Serve as the primary point of contact for healthcare staffing accounts, ensuring high-quality service delivery.
• Partner with internal recruiting, delivery, operations, and compliance teams to execute account plans.
• Identify opportunities to expand account penetration and increase staffing volume.
• Track client satisfaction, resolve escalations, and drive continuous improvement.
• Analyze performance metrics and create regular account updates and business reviews.

Skills

US healthcare staffing

client services

account management

MSP operations

vendor management

relationship management

communication

prioritization

Job description

Position Overview

We are seeking an experienced Healthcare Client Relationship Manager in India to support and grow strategic relationships with US healthcare facilities through Managed Service Providers (MSPs) and direct to healthcare facilities including hospitals and clinics in the US. This role is responsible for managing client relationships at the highest level (including Program Managers, Executive Level and other key decision makers) ensuring service delivery excellence, implementing strategies to ensure consistent high performance, coordinating with MSP programs, improving fill rates, and strengthening partnerships with healthcare organizations including hospitals, health systems, and healthcare networks. This role will NOT be involved with day-to-day transactions such as resume submissions and any active staffing requisitions. This is more of a strategic role focused on building relationships with clients, expanding our business and ensuring we are consistently one of the highest performing suppliers.

Key Responsibilities

• Manage key client relationships with healthcare facilities and MSP program stakeholders.
• Serve as the primary point of contact for healthcare staffing accounts, ensuring high-quality service delivery.
• Partner with internal recruiting, delivery, operations, and compliance teams to ensure we are executing on our account plans.
• Identify opportunities to expand account penetration and increase staffing volume.
• Track client satisfaction, resolve escalations, and drive continuous improvement.
• Analyze performance metrics and create regular account updates and business reviews.

Required Qualifications

• 5+ years of experience in US healthcare staffing, client services, account management, or MSP operations with experience developing relationships with Program Managers, Executives and other key decision makers
• Robust understanding of MSP/VMS staffing models and vendor management processes.
• Strong communication, relationship management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced staffing environment.

Preferred Experience

• Experience supporting US healthcare staffing accounts from an India-based delivery organization.
• Knowledge of healthcare staffing categories including nursing, allied health, and clinical roles.
• Experience conducting client meetings, performance reviews, and operational reporting.

Success Metrics

• Client satisfaction and retention.
• Improved fill rates and reduced time-to-fill.
• Quality and consistency of candidate submissions.
• Strong MSP scorecard performance.
• Growth of healthcare staffing accounts.
• Effective resolution of client issues and escalations.

Reporting Structure

Reports to: Executive Vice President in the US