Client Relationship Manager

Leading Client; Bengaluru; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Leading Client in Bengaluru seeks a Client Relationship Manager to oversee interfaces with key accounts in Asia-Pac GCC within Domestic Recruitment and Staffing. You will build and manage relationships, drive top-line and bottom-line performance, and coordinate with delivery teams to fulfill client requirements.

The role requires visiting client sites weekly, strong communication and negotiation skills, and proficiency with VMS tools.

Qualifications

• MBA from a reputed Business School.
• 5+ years of IT Consulting / Staffing experience preferred.
• Proactive, just-in-time recruitment in a fast-paced environment.
• Manage multiple job requisitions and deliver on high-volume demand.
• Traditional and out-of-the-box recruiting strategies to close positions.
• Weekly client site visits to ensure strategy implementation.

Responsibilities

• Account planning detailing relationships, opportunities, revenue, threats.
• Drive revenues within the portfolio as owner of Opportunity Management.
• Coordinate with delivery teams to align with customer requirements.
• Negotiate rates and on-boarding; ensure client needs are met.
• Manage complete recruitment life cycle for high-end or niche roles.
• Understand client requirements and guide the team.
• Analyze, screen, and submit consultant profiles as per client requirements.
• Conduct screenings, checks, negotiate pay, coordinate client interviews.
• Maintain regular candidate follow-up and status updates.

Skills

Entrepreneurial mindset

Communication skills

Presentation skills

Willingness to travel

LinkedIn presence

IT account familiarity

Social selling on LinkedIn

Education

MBA from a reputed Business School

Tools

Fieldglass / Beeline (VMS)

Job description

Job Summary

The Client Relationship Manager is responsible for all client interfaces within the assigned Account or a portfolio of Accounts for the Asia-Pac GCC within Domestic Recruitment and Staffing practice. The Client Relationship Manager builds and manages key client relationships; and is responsible for top-line and bottom-line performance of the portfolio. This position is based in Bengaluru location and reports to the Interim Associate Director.

Roles & Responsibilities

• Account Planning: building a comprehensive account plan, which details key relationships required, the opportunities and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed.
• Business Development: responsible for building and managing a portfolio, driving revenues within the assigned Account or the portfolio of Accounts, by being the owner of the entire Opportunity Management cycle. That involve identifying business opportunities, selling, service delivery, and negotiations via in-person interactions.
• Client Delivery: Work closely with the delivery teams to ensure that the team understands the customer requirements and is aligned.
• Negotiation and On-boarding: Coordinate with the consultants to ensure fitment with the client needs; negotiate the rates or salaries; and ensure on-boarding, as per customer requirements.
• Responsible for handling complete recruitment life cycle for high-end or niche requirements from the client.
• Thoroughly understand and work on the requirements of the client and guiding the team to work.
• Analyzing, Screening, & Submitting consultant profiles as per client requirements
• Conduct initial screenings, reference checks, negotiate pay rate, relocation, coordinate client interviews and work with the Account Managers to close the position.
• Responsible for maintaining and communicating candidate follow-up and status update on a regular basis.

Requirements

• MBA from a reputed Business School
• 5+ years of prior experience in the IT Consulting / Staffing and Recruitment Industry is preferred
• Proactive, just-in-time recruitment in a fast-paced environment.
• Effectively manage multiple job requisitions and deliver on a high-volume basis.
• Traditional and Out of Box Recruiting Strategies to close positions as per Client needs.
• Visiting client sites weekly to ensure above strategies are implemented in person.

Skills

• Entrepreneurial mindset with a drive for achieving exceptional results.
• Strong verbal and written communication skills.
• Exceptional client presentation abilities.
• Willingness to travel regionally as needed.
• Proficiency with VMS tools like Fieldglass or Beeline is preferred.
• Familiarity with IT-related accounts is a plus
• Strong professional presence on social media, especially LinkedIn.