Client Relationship Manager/ Project Manager

Syriac Consultancy; Ernakulam; On-site; INR 650,000 - 850,000; Full time

Job summary

Syriac Consultancy is seeking a Client Relations Manager/Project Manager to lead a night-shift team in Infopark, Kochi. The role involves coordinating with clients and internal stakeholders to deliver projects on time and within scope, while maintaining high client satisfaction.

Ideal candidates have 5+ years in project management or client relations and demonstrate strong communication and leadership skills. Bachelor’s degree required; night shift willingness is essential.

Qualifications

• Bachelor's Degree in any discipline.
• 5+ years of experience in Project Management, Client Relations, Team Management, or a similar role.
• Proven experience in leading and managing teams.
• Strong communication, leadership, and interpersonal skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• Proficiency in MS Office and project management tools.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Willingness to work in the night shift.

Responsibilities

• Lead, mentor, and manage a team to ensure high performance and productivity.
• Support the Project Manager in planning, executing, and delivering projects within scope and timelines.
• Coordinate with clients and internal stakeholders to ensure seamless project execution and client satisfaction.
• Monitor team performance, allocate tasks, and ensure project milestones are achieved.
• Conduct regular team meetings, provide guidance, and resolve operational challenges.
• Track project progress, prepare status reports, and maintain project documentation.
• Identify project risks, develop mitigation plans, and implement effective solutions.
• Ensure adherence to quality standards, company policies, and client expectations.
• Build and maintain strong client relationships while addressing concerns proactively.

Skills

Team Leadership

Client relations

Project management

Communication skills

Organizational skills

Problem-solving

Education

Bachelor's degree

Tools

MS Office

Job description

Position: Client Relations Manager/ Project Manager

Location: Infopark, Kochi
Experience: 5+ Years
Working Days: Monday to Friday & Alternate Saturdays
Shift Timing: 8:30 PM 5:30 AM (Night Shift)
Employment Type: Full-Time

Key Responsibilities

• Lead, mentor, and manage a team to ensure high performance and productivity.
• Support the Project Manager in planning, executing, and delivering projects within scope and timelines.
• Coordinate with clients and internal stakeholders to ensure seamless project execution and client satisfaction.
• Monitor team performance, allocate tasks, and ensure project milestones are achieved.
• Conduct regular team meetings, provide guidance, and resolve operational challenges.
• Track project progress, prepare status reports, and maintain project documentation.
• Identify project risks, develop mitigation plans, and implement effective solutions.
• Ensure adherence to quality standards, company policies, and client expectations.
• Build and maintain strong client relationships while addressing concerns proactively.

Requirements

• Bachelor's Degree in any discipline.
• 5+ years of experience in Project Management, Client Relations, Team Management, or a similar role.
• Proven experience in leading and managing teams.
• Strong communication, leadership, and interpersonal skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• Proficiency in MS Office and project management tools.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Willingness to work in the night shift.