Team Lead-Customer Relationship Management

Abj Associates; Ernakulam; On-site; INR 335,000 - 391,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Job summary

Abj Associates in Kochi is seeking a Team Lead – Customer Relationship Management to lead client engagements and coordinate between Sales, Project Execution, and Customer Support for EV charging infrastructure projects.

The role emphasizes leadership, process ownership, and the ability to manage multiple stakeholders while driving timely delivery and customer confidence. On-site position with competitive compensation and benefits.

Qualifications

• Proven experience in CRM, client servicing, or project coordination, preferably in a leadership role.
• Strong interpersonal, communication, and stakeholder management skills.
• Ability to lead teams and align cross-functional workflows effectively.

Responsibilities

• Lead and manage the CRM team, ensuring high service standards and accountability.
• Coordinate with Sales and Project Teams for seamless execution of EV charging projects.
• Escalate customer concerns related to timelines, pricing, approvals, and delivery.
• Collaborate with the CRMS team for data validation, project tracking, and client accounts.
• Oversee communication on project milestones, payments, approvals, and updates.
• Share real-time project progress across departments to improve transparency.
• Support pricing validations and cost confirmations through ongoing tracking.
• Provide regular status updates and post-deployment support to customers.
• Prepare periodic reports for senior management on satisfaction and bottlenecks.
• Continuously improve CRM processes, documentation, and reporting.

Skills

CRM systems

Project coordination

Stakeholder management

Team leadership

Tools

CRM software

Project tracking tools

Reporting dashboards

Job description

Job Title: Team Lead – Customer Relationship Management

Location: Kochi
Salary: ₹30,000 – ₹35,000 per month
Experience Required: Minimum 2+ years in CRM / Client Relationship / Project Coordination roles
Industry Preference: EV Infrastructure / Renewable Energy / Project-Based Services

Job Overview

We are seeking an experienced and result-oriented Team Lead – Customer Relationship Management to lead client engagement operations and act as a central coordination point between Sales, Project Execution, and Customer Support teams. This role is critical to ensuring smooth deployment of EV charging infrastructure projects, maintaining high customer satisfaction, and ensuring transparent project communication and reporting.

The ideal candidate will demonstrate strong leadership, process ownership, and the ability to manage multiple stakeholders while driving timely project delivery and customer confidence.

Key Responsibilities

• Lead and manage the Customer Relationship Management (CRM) team, ensuring high service standards and accountability.
• Coordinate closely with Sales and Project Teams to ensure seamless execution and rollout of EV charging infrastructure projects.
• Act as the primary escalation point for customer concerns related to project timelines, pricing, approvals, and service delivery.
• Collaborate with the CRMS team to ensure accurate data validation, project tracking, and client account management.
• Oversee communication related to project milestones, payment follow-ups, approvals, and customer updates.
• Ensure real-time sharing of project progress across departments to improve operational transparency and workflow efficiency.
• Track ongoing project status and support internal approvals for discounts, pricing validations, and project cost confirmations.
• Drive proactive customer engagement by providing regular status updates and post-deployment support.
• Prepare periodic reports for senior management on customer satisfaction, project progress, and operational bottlenecks.
• Continuously improve CRM processes, documentation, and reporting mechanisms.

Required Qualifications & Skills

• Proven experience in Customer Relationship Management, Client Servicing, or Project Coordination, preferably in a leadership role.
• Strong interpersonal, communication, and stakeholder management skills.
• Ability to lead teams and align cross-functional workflows effectively.
• Excellent analytical, problem-solving, and decision-making abilities.
• Hands-on experience with CRM systems, project tracking tools, and reporting dashboards.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Exposure to EV infrastructure, renewable energy, or technical project environments will be an added advantage.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person