Client Relationship Manager (CRM) (2)

Phew Interactive; Kozhikode district; On-site; GBP 2,000 - 4,000; Full time

Job summary

Phew Interactive in Calicut is seeking a Client Relationship Manager (CRM) to oversee client communications, track project progress, and coordinate with Operations and Accounts. The role emphasizes meticulous documentation, timely follow-ups, and maintaining smooth project flow across multiple clients.

Freshers may apply with strong communication; 1-2 years preferred. Full-time, day shift at HiLite Business Park.

Qualifications

• Excellent written and verbal communication skills.
• Strong follow-up ability and proactive coordination mindset.
• High attention to detail and strong organizational discipline.
• Ability to manage multiple clients and tasks simultaneously.
• Experience with CRM tools, project tracking systems, and Google Workspace (preferred).
• 1-2 years of experience in client coordination or operations (Freshers with strong communication may also apply).

Responsibilities

• Client Communication & Documentation: Manage all client communication and maintain accurate documentation.
• Log and track enquiries, updates, approvals, and project details in the CRM/Tracker.
• Serve as the gatekeeper of all client correspondence to ensure clarity and consistency.

Skills

Excellent written and verbal comms

Follow-up & coordination

Attention to detail & organization

Multitask management

CRM tools / Google Workspace

Tools

CRM software

Google Workspace

Job description

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Client Relationship Manager (CRM)

We are hiring a Client Relationship Manager (CRM) who will manage client communication, track project progress, coordinate with internal teams, and ensure timely follow-ups. The CRM will work closely with Operations and Accounts to maintain smooth project flow, accurate documentation, and continuous client communication.

Key Responsibilities

• Client Communication & Documentation
  • Manage all client communication and maintain accurate documentation.
  • Log and track enquiries, updates, approvals, and project details in the CRM/Tracker.
  • Serve as the gatekeeper of all client correspondence to ensure clarity and consistency.
• Project Coordination
  • Proactively follow up with clients and internal teams to avoid delays.
  • Maintain project trackers, records, and structured documentation.
  • Support departments in planning and updating project milestones.
  • Flag delays, bottlenecks, and pending feedback to the Operations Lead.
• Accounts & Scheduling
  • Coordinate with the Accounts team for invoices, billing updates, and payment tracking.
  • Confirm payments and assist with client onboarding & project initiation.
  • Schedule discovery calls, review meetings, and follow-up discussions.
  • Prepare weekly status reports for management.

Qualifications & Skills

• Excellent written and verbal communication skills.
• Strong follow-up ability and proactive coordination mindset.
• High attention to detail and strong organizational discipline.
• Ability to manage multiple clients and tasks simultaneously.
• Experience with CRM tools, project tracking systems, and Google Workspace (preferred).
• 1-2 years of experience in client coordination or operations (Freshers with strong communication may also apply).

Preferred Experience

• Process-driven and structured approach to work.
• Calm, reliable, and accountable under multi-project pressure.
• Strong documentation and scheduling capabilities.
• Collaborative attitude with a willingness to support multiple teams.

Job Type : Full-time

Schedule : Day shift

Experience : 1-2 years (Freshers may apply)

Openings : 2

Mode Of Work : WFO HiLite Business Park (Calicut)

Connect with the employer : [e-mail]