CRM - DM (Real Estate)

Jindal Realty; Sonipat; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jindal Realty Ltd. is seeking an experienced professional to manage CRM operations across the project lifecycle in our real estate portfolio. You will ensure timely communication, smooth bookings, payments, possession processes, and post-handover support.

The role requires coordinating with Sales, Accounts, Legal, Projects and Administration to resolve queries within deadlines, tracking complaints, and maintaining MIS dashboards to monitor service quality and satisfaction.

Qualifications

• 5-8 years of experience in CRM operations within the real estate industry.
• Good understanding of customer lifecycle management and possession processes.
• Strong coordination, communication and grievance-handling skills.
• Working knowledge of CRM software, MS Excel and MIS reporting.

Responsibilities

• Manage customer relationships throughout the project lifecycle, ensuring timely communication, query resolution and customer satisfaction.
• Handle customer interactions related to bookings, agreements, payments, possession, documentation and handover processes.
• Coordinate with internal teams, including Sales, Accounts, Legal, Projects and Administration, to resolve customer queries and grievances within defined timelines.
• Monitor customer complaints, service requests and escalations, ensuring proper tracking, follow-up and closure through CRM systems.
• Maintain customer databases, MIS reports, feedback records and periodic dashboards to monitor service quality and customer satisfaction.
• Support demand letters, payment follow-ups, outstanding dues coordination and customer account reconciliation with the Accounts team.
• Coordinate property inspections, snag resolution, possession formalities and post-handover customer support.
• Ensure compliance with company policies, customer service standards and applicable RERA requirements.

Skills

CRM operations

Communication

Coordination

Grievance handling

MS Excel

MIS reporting

Tools

CRM software

MIS reporting tools

Job description

Role & responsibilities :

1. Manage customer relationships throughout the project lifecycle, ensuring timely communication, query resolution and customer satisfaction.

2. Handle customer interactions related to bookings, agreements, payments, possession, documentation and handover processes.

3. Coordinate with internal teams, including Sales, Accounts, Legal, Projects and Administration, to resolve customer queries and grievances within defined timelines.

4. Monitor customer complaints, service requests and escalations, ensuring proper tracking, follow-up and closure through CRM systems.

5. Maintain customer databases, MIS reports, feedback records and periodic dashboards to monitor service quality and customer satisfaction.

6. Support demand letters, payment follow-ups, outstanding dues coordination and customer account reconciliation with the Accounts team.

7. Coordinate property inspections, snag resolution, possession formalities and post-handover customer support.

8. Ensure compliance with company policies, customer service standards and applicable RERA requirements.

Required Experience & Skills:

• 5-8 years of experience in CRM operations within the real estate industry.
• Good understanding of customer lifecycle management and possession processes.
• Strong coordination, communication and grievance-handling skills.
• Working knowledge of CRM software, MS Excel and MIS reporting.