Client Relationship Manager

Ideal Talent Connect; Surat; On-site; INR 250,000 - 420,000; Full time

Job summary

Ideal Talent Connect in Surat, Gujarat is seeking a client relations executive to build VIP client relationships, coordinate with doctors, and manage post-treatment follow-ups.

You will track appointments, maintain CRM records, and handle WhatsApp communications to ensure smooth patient experiences. The role focuses on resolving concerns, improving patient retention, securing positive Google reviews, and supporting service excellence across the clinic.

Qualifications

• 95%+ customer satisfaction is expected.
• Patient retention and repeat visits are a priority.
• Treatment completion is essential.
• Follow-up compliance is required.
• Appointment attendance is expected.
• Complaint resolution is required.
• Google reviews and testimonials should be encouraged.

Responsibilities

• Build VIP client relationships.
• Manage post-treatment follow-ups.
• Coordinate with doctors.
• Track appointments.
• Maintain CRM records.
• Handle WhatsApp communication.
• Resolve concerns.
• Improve patient retention.

Skills

Customer service

CRM management

Communication skills

Problem-solving

Tools

CRM software

Job description

Build VIP client relationships, manage post-treatment follow-ups, coordinate with doctors, track appointments, maintain CRM records, handle WhatsApp communication, resolve concerns, and improve patient retention.

Required Candidate profile

• 95%+ Customer Satisfaction
• Patient retention and repeat visits
• Treatment completion
• Follow-up compliance
• Appointment attendance
• Complaint resolution
• Google reviews and testimonials