Revenue Manager

Dezy (Smiles.ai) - Dental, made easy.; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Dezy (Smiles.ai) in Bengaluru seeks a patient outreach specialist to manage follow-ups with pending treatment plans, via WhatsApp, calls and SMS. You will clarify treatment costs, scope and clinical rationale to help patients decide on care, while explaining available payment plans and EMI options.

You will document objections (price, timing, budget) and resolutions, schedule pre-appointment prep, send post-consultation summaries, and handle rescheduling to reduce no-shows.

Responsibilities

• Daily outreach to patients with pending treatment plans (WhatsApp, calls, SMS)
• Track follow-up cadence and conversion to scheduled appointments
• Clarify treatment cost, scope, and clinical rationale
• Explain payment plans, EMI options, insurance coverage
• Document objection type (price, timing, clinical doubt, budget) and resolution
• Send pre-appointment prep (documents needed, time to allocate, what to expect)
• Send post-consultation treatment summary and next steps
• Handle rescheduling friction and no-show prevention
• Data & Reporting
• Log all follow-ups in patient CRM (case status, objection, resolution)
• Weekly report: cases contacted, conversion %, drop-off reasons
• Flag trends (e.g. "payment plans needed," "clinical doubt common") to clinic lead
• Ensure advance collection/booking before scheduled appointments
• Drive referral follow-up and reminder calls (e.g. post-op, annual checkup)

Job description

• Daily outreach to patients with pending treatment plans (WhatsApp, calls, SMS)
• Track follow-up cadence and conversion to scheduled appointments
• Clarify treatment cost, scope, and clinical rationale
• Explain payment plans, EMI options, insurance coverage
• Document objection type (price, timing, clinical doubt, budget) and resolution
• Send pre-appointment prep (documents needed, time to allocate, what to expect)
• Send post-consultation treatment summary and next steps
• Handle rescheduling friction and no-show prevention
• Data & Reporting
• Log all follow-ups in patient CRM (case status, objection, resolution)
• Weekly report: cases contacted, conversion %, drop-off reasons
• Flag trends (e.g. "payment plans needed," "clinical doubt common") to clinic lead
• Ensure advance collection/booking before scheduled appointments
• Drive referral follow-up and reminder calls (e.g. post-op, annual checkup)