Center Manager cum receptionist

RichFeel; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

RichFeel is seeking a Centre Manager in Kolkata to drive sales and patient care across hair and skin services. You will own monthly revenue targets, lead conversion, and packages while coordinating front desk and therapists to deliver a superior patient experience.

Responsibilities include maintaining SOPs, managing inventories, collections and reporting, and coaching staff for productivity and conversions. A hands-on operations focus and strong leadership are essential.

Responsibilities

• Own monthly centre revenue target. Drive daily sales, conversions, upselling and cross-selling across Hair & Skin services.
• Ensure every lead is contacted, followed up and converted wherever possible. Monitor enquiry consultation treatment conversion.
• Drive revenue through existing patients, repeat treatments, packages, upgrades, referrals, reactivation of old/NC leads and ongoing offers.
• Set daily targets for sales/telecalling/front desk/therapists. Conduct morning huddles and end-of-day reviews. Coach team on conversion and productivity.
• Ensure every patient receives excellent greeting, consultation coordination, treatment experience and follow-up. Handle complaints and escalations personally.
• Ensure smooth day-to-day functioning, hygiene, clinic readiness, equipment, consumables, documentation, attendance and discipline.
• Maintain accurate daily sales, appointments, leads, conversions, collections, cancellations, pending payments and treatment reports.
• Break monthly target into weekly and daily targets; identify gaps early and create corrective action plans.
• Drive local revenue opportunities through corporate tie-ups, colleges, societies, events, referral partners, camps and activations.
• Ensure follow-up for ongoing treatments, maintenance sessions and future appointments. Reactivate inactive patients.
• Monitor billing and outstanding payments; ensure timely collection and accurate cash/UPI/card reconciliation.
• Monitor product/consumable usage, wastage and stock levels. Ensure treatments are delivered as per SOP without unnecessary wastage.
• Ensure all centre SOPs are followed for patient handling, documentation, hygiene, billing, treatments and staff conduct.
• Monitor attendance, punctuality, grooming, productivity and behaviour. Address performance issues promptly.
• Coordinate doctor schedules, consultations, treatment recommendations, follow-ups and conversion opportunities while maintaining ethical patient communication.

Job description

Role & responsibilities

KRA

Key Responsibilities

KPI / Measurement

1. 1. Sales & Revenue Achievement

   Own monthly centre revenue target. Drive daily sales, conversions, upselling and cross-selling across Hair & Skin services.

   100%+ monthly target achievement; daily/weekly revenue tracking

2. 2. Lead Conversion

   Ensure every lead is contacted, followed up and converted wherever possible. Monitor enquiry consultation treatment conversion.

   Lead contact %, consultation %, conversion %, revenue per lead

3. 3. Revenue Drive

   Drive revenue through existing patients, repeat treatments, packages, upgrades, referrals, reactivation of old/NC leads and ongoing offers.

   Daily revenue achievement; repeat/referral revenue

4. 4. Team Management

   Set daily targets for sales/telecalling/front desk/therapists. Conduct morning huddles and end-of-day reviews. Coach team on conversion and productivity.

   Individual & team target achievement; productivity

5. 5. Customer Experience

   Ensure every patient receives excellent greeting, consultation coordination, treatment experience and follow-up. Handle complaints and escalations personally.

   Customer feedback, complaints, repeat visits, referrals

6. 6. Centre Operations & Admin

   Ensure smooth day-to-day functioning, hygiene, clinic readiness, equipment, consumables, documentation, attendance and discipline.

   Daily checklist compliance; zero major operational lapses

7. 7. Reporting & MIS

   Maintain accurate daily sales, appointments, leads, conversions, collections, cancellations, pending payments and treatment reports.

   100% timely & accurate reporting

8. 8. Target Planning

   Break monthly target into weekly and daily targets; identify gaps early and create corrective action plans.

   Daily target vs achievement; gap closure

9. 9. B2B / Local Business Development

   Drive local revenue opportunities through corporate tie-ups, colleges, societies, events, referral partners, camps and activations.

   New leads/revenue generated through B2B/BTL

10. 10. Patient Retention

    Ensure follow-up for ongoing treatments, maintenance sessions and future appointments. Reactivate inactive patients.

    Retention %, repeat revenue, reactivation revenue

11. 11. Collections

    Monitor billing and outstanding payments; ensure timely collection and accurate cash/UPI/card reconciliation.

    Collection efficiency; outstanding reduction

12. 12. Inventory & Cost Control

    Monitor product/consumable usage, wastage and stock levels. Ensure treatments are delivered as per SOP without unnecessary wastage.

    Stock variance; wastage; cost control

13. 13. Compliance & SOP

    Ensure all centre SOPs are followed for patient handling, documentation, hygiene, billing, treatments and staff conduct.

    SOP compliance; audit score

14. 14. Staff Discipline & Attendance

    Monitor attendance, punctuality, grooming, productivity and behaviour. Address performance issues promptly.

    Attendance; punctuality; productivity

15. 15. Doctor Coordination

    Coordinate doctor schedules, consultations, treatment recommendations, follow-ups and conversion opportunities while maintaining ethical patient communication.

    Consultation utilization; treatment conversion

Preferred candidate profile

Perks and benefits