Client Relationship Executive

Mploy8 Hr Consulting; Mumbai City; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Prestigious brands

Exclusive clientele

Modern Nariman Point office

Competitive salary

Stable day shift

Career growth

Professional workplace

Job summary

Mploy8 Hr Consulting in Mumbai's Nariman Point corporate office seeks a Client Relationship Associate for our elite loyalty program. You will engage with distinguished clientele, update loyalty profiles, and deliver a premium customer experience across every interaction.

This role goes beyond tele-calling, demanding emotional intelligence, rapport-building, and discretion as you represent luxury watch brands and invite exclusive events and rewards.

Qualifications

• Graduate in any discipline; Hospitality, Aviation, Mass Communication or Business degrees preferred.
• 1-3 years in luxury retail, premium customer service, aviation, hospitality, relationship management, concierge services or premium BPOs.
• Fluent English with Hindi knowledge; other regional languages a plus.
• Excellent telephone etiquette and professional brand representation.

Responsibilities

• Client Relationship Management: Connect with members of our exclusive luxury loyalty program through outbound calls.
• Build trust and rapport with clients while validating and updating their profile information.
• Ensure every interaction reflects the sophistication and values of our luxury brands.
• Profile Enrichment: Gather information such as birthdays, anniversaries, preferences and lifestyle insights.
• Accurately capture client information for personalized future engagements.
• Brand Representation: Act as the voice of our premium luxury watch brands with professionalism.
• Communicate loyalty benefits, exclusive privileges, launches, events, and experiences to members.
• Deliver warm, personalized interactions to strengthen long-term loyalty.
• Resolve queries with patience and discretion; maintain CRM records with accuracy.
• Handle client information with confidentiality and integrity.

Skills

Fluent English

Hindi required

CRM software

Excellent telephone etiquette

Empathy

Emotional intelligence

Interpersonal skills

Education

Graduate

Hospitality/Management degree preferred

Tools

Microsoft Excel

Digital communication tools

Job description

JOB DESCRIPTION

Client Relationship Associate-Elite Loyalty Program (Female)

Location: Nariman Point, Mumbai (Corporate Office)

Employment Type: Full-Time (Permanent)

Working Hours: 11 am to 7 pm (Monday to Friday)

Experience: 1-3 years in Premium BPOs, Luxury Retail, Aviation, 5-Star Hospitality, Concierge Services, Relationship Management, or Front Office Operations.

ABOUT THE ROLE

We are looking for an articulate, confident, and relationship-driven Client Relationship Associate to become the voice of our exclusive luxury watch loyalty program.

Based at our Corporate Office in Nariman Point, Mumbai, you will engage with our distinguished clientele, ensuring their loyalty profiles remain accurate while nurturing meaningful relationships with our brand.

This role goes beyond tele-calling, it requires emotional intelligence, conversational finesse, and the ability to create a premium customer experience over every interaction.

If you have a natural ability to build rapport, ask thoughtful questions, and make clients feel valued, we'd love to hear from you.

KEY RESPONSIBILITIES

• Client Relationship Management: Connect with members of our exclusive luxury loyalty program through outbound calls.
• Build trust and rapport with clients while validating and updating their profile information.
• Ensure every interaction reflects the sophistication and values of our luxury brands.
• Profile Enrichment: Engage clients in meaningful conversations to gather valuable information such as birthdays, anniversaries, preferences, and lifestyle insights.
• Accurately capture client information to enable highly personalized future engagements.
• Brand Representation: Act as the voice of our premium luxury watch brands, maintaining exceptional professionalism and etiquette during every conversation.
• Communicate loyalty benefits, exclusive privileges, limited edition launches, boutique events, and member experiences in an engaging and elegant manner.
• Deliver a warm, memorable, and personalized interaction that strengthens long-term customer loyalty.
• Resolve client queries with patience, empathy, and professionalism while ensuring a seamless experience.
• Maintain accurate records within the CRM system.
• Handle all customer information with complete confidentiality and discretion.
• Ensure data integrity through meticulous documentation and attention to detail.

DESIRED SKILLS & QUALIFICATIONS

• Graduate in any discipline. Degrees in Hospitality, Aviation, Mass Communication, or Business are preferred.
• 1-3 years of experience in luxury retail, premium customer service, aviation, hospitality, relationship management, concierge services, or premium BPOs.
• Outstanding verbal communication with fluent, accent-neutral English. Knowledge of Hindi is essential; additional regional languages are an advantage.
• Excellent telephone etiquette with the confidence to engage high-net-worth individuals professionally.
• A natural conversationalist who can build rapport quickly and make clients feel comfortable.
• Smart, intuitive thinker with the ability to ask the right questions and effortlessly draw meaningful information from clients without making conversations feel transactional.
• Strong customer acumen with the ability to understand personalities, identify opportunities for deeper engagement, and strengthen client relationships.
• High emotional intelligence, patience, empathy, and active listening skills.
• Professional, polished, and confident personality with exceptional interpersonal skills.
• Comfortable working with CRM software, Microsoft Excel, and digital communication tools.
• Highly organized with exceptional attention to detail and accuracy.
• Able to maintain absolute confidentiality while handling sensitive client information.

WHAT WE OFFER

• Opportunity to work with some of the world's most prestigious luxury watch brands.
• Exposure to an exclusive clientele and premium customer engagement environment.
• Modern corporate office located in the heart of Nariman Point, Mumbai.
• Competitive salary
• Stable work environment with standard corporate day shift.
• Career growth within the luxury retail and customer relationship management space.
• A professional workplace that values excellence, sophistication, and customer centricity.