Client Relation Executive (Female Only)

The Quarry; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A luxury home decor brand in Mumbai is seeking a Client Servicing Executive to manage client relationships and ensure an exceptional client experience. The ideal candidate will have over 5 years of experience in a client-facing role, particularly with HNI/VIP clients in the luxury sector. A Bachelor's or Master's degree in a relevant field is required. This role offers an opportunity to work in a dynamic luxury environment with a focus on high-touch client interactions.

Qualifications

• 5+ years of experience in client relations, preferably in the luxury sector.
• Experience managing HNIs/VIP clients.
• Exposure to luxury or premium services strongly preferred.

Responsibilities

• Attend and respond to client inquiries via various channels.
• Schedule appointments and ensure a premium hosting experience.
• Prepare reports on client interactions and maintain records.

Skills

Exceptional verbal and written communication skills

Attention to Detail

Proficient in Microsoft Office Suite

Ability to build lasting client relationships

Luxury Mindset

Education

Bachelor’s or Master’s degree in a relevant field

Tools

CRM tools

Microsoft Office Suite

Job description

Step into a workspace that values artistry, precision and passion.
Your next chapter starts here. Write to us at [e-mail]

Job Address: The Quarry Gallery : 1012, Devi Dayal compound, Next to Crompton Greaves, Kanjurmarg (E), Mumbai- 400042.

No. of Positions: 1

Experience: 5+ years

Job Description

The Quarry is a luxury home decor brand. In just nine years, the brand is celebrated for revolutionizing the marble industry in India. And recognized as the brand to be associated with by the world's best marble quarries across continents. The Quarry is the first-of-its-kind indigenous luxury brand with more than 55% of India’s Fortune 500 families as clients currently, among other HNI and UHNI clientele.

Client Servicing & Relationship Management

Attend and respond to all client phone inquiries received via marketing campaigns, newspaper inserts, advertisements, references, or other channels.

Validate client information as per company criteria and record accurately in the internal database/CRM.

Schedule appointments for client visits to the Experience Centre, warmly welcome them upon arrival, and ensure a premium hosting experience.

Serve as the first point of contact between clients and the sales team to capture initial requirements.

Give tours of the Experience Centre, ensuring an engaging and informative experience if required.

Follow up with client’s post-visit, reschedule meetings if required, and keep relevant teams updated.

Ensure no client call goes unanswered, promptly return any missed calls.

Coordination & Reporting

Maintain structured and up-to-date records of all appointments, meetings, visits, and follow-ups in the CRM.

Prepare daily and weekly reports on client interactions, appointments, and follow-ups for internal review.

Coordinating with the salesteam to ensure timely meetings and a seamless handover once initial expectations are captured.

Share client preferences, feedback, and special requests with internal teams proactively.

Premium Service & Brand Representation

Maintain a luxury environment at the Experience Centre, ensuring it reflects the brand’s high standards.

Document client feedback to improve services and offerings.

Support marketing by sharing lead quality insights and client interaction trends.

Assist in organizing exclusive events, shoots, or client days, ensuring every detail is executed flawlessly for a high-touch experience.

Administrative & Facility Management

Manage housekeeping, pantry, drivers, security, office boys, and runner boys — maintaining accurate attendance, leave, and personnel records (both soft and hard copies by security).

Act as the go-to person for all matters related to inventory. Be resourceful. Maintain a list of all contacts and places to procure office related materials, products and services.

Ensure workplace safety, readiness of first aid, and availability of emergency supplies.

Monitor relevant news or local updates for any potential safety or operational concerns.

Plan and coordinate festivities/events in collaboration with HR, ensuring budget adherence.

Liaise with external vendors, agencies, and consultants to ensure smooth operations and immediate resolution of disruptions

Who Qualifies?

Education: Bachelor’s or Master’s degree in a relevant field

5+ years of experience in client relations, preferably in the luxury sector (hospitality, aviation, premium retail).

Experience:Minimum 5 years in a client-facing role, managing HNIs/VIP clients.

Exposure to luxury or premium services strongly preferred.

Passion for luxury interiors and a keen eye for aesthetics, will be add on.

Skills & Attributes

Communication: Exceptional verbal and written communication skills.

Attention to Detail:Accuracy in client records and service delivery.

Tech Savvy:Proficient in Microsoft Office Suite, CRM tools; basic ERP knowledge a plus.

Service Excellence:Commitment to delivering personalized, high-touch client experiences.

Interpersonal Skills:Ability to build lasting client relationships.

Adaptability:Quick to understand client needs and proactively resolve issues.

Team Player:Works seamlessly with Internal team, Marketing and Sales teams.

Luxury Mindset:A strong passion for luxury services and commitment to representing a prestigious