Sr. Lifestyle Concierge

International SOS; Mumbai; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Medical coverage

Engaged work culture

Continuous learning & development

Job summary

International SOS is seeking a dedicated Concierge to handle customer requests for Aspire Lifestyles clients through various channels. The ideal candidate will have a minimum of 2 years in customer service and strong communication skills.

The role involves delivering high-quality support while maintaining exceptional service standards. Additional perks include medical coverage and a culture of continuous learning. Flexible working hours are required to meet program needs.

Qualifications

• Minimum 2 years of customer service experience in travel, hospitality, retail, or related fields.
• Strong interest in global lifestyle areas such as travel, shopping, sports, and culture.
• Excellent verbal and written communication skills in English.

Responsibilities

• Handles customer requests via phone, email, or chat.
• Acts as the primary contact for escalated service issues.
• Delivers positive customer experiences with accurate information.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking

Research skills

Education

Graduation in any discipline

Job description

Position Summary

The incumbent is responsible for handling customer requests—both standard and high-profile—for Aspire Lifestyles clients via phone, email, or chat. Requests are fulfilled using various resources, including the internet, internal knowledge, and external partners. The role requires clear, professional, and timely communication. A key focus is maintaining exceptional service standards in every interaction. Concierges are essential to Aspire Lifestyles’ mission of delivering top-tier service. They are expected to consistently provide high‑quality support and accurate information. This includes effective collaboration with customers, team members, managers, and partners.

Key Responsibilities

• Independently and collaboratively fulfills high‑profile client and demo requests through various communication channels (phone, email, chat, etc.).
• Acts as the primary contact for escalated customer service issues, exercising sound judgment and discretion.
• Consistently delivers positive customer experiences by providing accurate and timely information.
• Adheres to the contractual scope of services, communicating limitations positively and professionally.
• Builds strong customer relationships by understanding and anticipating individual preferences.
• Proactively initiates outbound calls in line with program requirements.
• Applies high‑quality customer service standards and best practices to every interaction.
• Efficiently utilizes internal systems, partners, and online resources to fulfill customer requests.
• Communicates clearly and professionally, upholding client brand standards at all times.
• Actively participates in training sessions and meetings to stay informed on client updates and service protocols.
• Demonstrates multitasking and prioritization skills in a fast‑paced, dynamic work environment.
• Complies with company policies, maintains flexibility in work hours and locations, and performs additional duties as assigned.

Job Requirement

• Minimum 2 years of customer service experience in travel, hospitality, retail, or related fields.
• Strong interest in global lifestyle areas such as travel, shopping, sports, and culture.
• Proven ability to research and fulfill diverse customer requests using various resources.
• Excellent verbal and written communication skills in English.
• Proficiency in local languages (Hindi and/or Marathi).
• Demonstrated problem‑solving skills and attention to detail.
• Graduation in any discipline.
• Previous Concierge or luxury lifestyle experience is a plus.
• Flexible to work varied shifts based on program needs.
• Open to limited travel for learning and development purposes.

We take care of our employees

• Medical coverage for employee
• Highly engaged and empowered work culture
• Continuous learning & development