Client Servicing Executive

Social 101; Surat; Sur place; INR 500 000 - 900 000; Plein temps

Résumé du poste

Social 101 in Surat, India is seeking a proactive Account Manager to nurture client relationships and drive retention. You will coordinate with cross-functional teams to deliver seamless service and timely solutions to client queries.

You will identify new business opportunities, analyze feedback, and stay ahead of industry trends to fuel growth and client satisfaction. The role emphasizes strong communication, problem solving, and a client‑first mindset.

Responsabilités

• Develop and maintain strong relationships with existing clients to ensure high levels of satisfaction and retention.
• Identify new business opportunities and pitch services to potential clients.
• Collaborate with internal teams to deliver exceptional client experiences.
• Provide timely and effective solutions to client queries and concerns.
• Analyze client feedback and suggest improvements to services or processes.
• Stay up-to-date with industry trends and competitor activity to identify growth opportunities.

Description du poste

• Develop and maintain strong relationships with existing clients to ensure high levels of satisfaction and retention.
• Identify new business opportunities and pitch services to potential clients.
• Collaborate with internal teams to deliver exceptional client experiences.
• Provide timely and effective solutions to client queries and concerns.
• Analyze client feedback and suggest improvements to services or processes.
• Stay up-to-date with industry trends and competitor activity to identify growth opportunities.