Client Relations & Operations Executive

Gloriam International; Thiruvananthapuram; On-site; INR 250,000 - 400,000; Full time

Job summary

Gloriam International is seeking an organized Client Relations & Operations Executive in Kerala to manage day-to-day operations, keep accurate records, and support the sales team in hitting targets. The role combines client-facing duties with back-office administration in a fast-paced environment.

The ideal candidate will possess strong communication, multitasking abilities, and comfort with basic MS Office tools.

Qualifications

• Graduate in any discipline (preferred).
• Prior experience in operations, back-office, or customer service is a plus but not mandatory.

Responsibilities

• Handle daily operational activities and ensure smooth workflow.
• Maintain accurate data records and bookkeeping (customer details, transactions, invoices, MIS reports).
• Manage customer queries, complaints, and follow-ups to ensure high satisfaction.
• Build and maintain strong client relationships through regular communication.
• Coordinate with internal teams (sales, support, admin) to ensure timely delivery of services.
• Assist and support the sales team in achieving monthly/quarterly targets.
• Prepare and update reports, records, and documentation as required.
• Ensure all tasks and targets are completed within deadlines.
• Handle basic administrative and operational tasks as assigned.

Skills

Good communication

MS Excel

MS Word

Email

Organisational skills

Multitasking

Customer handling

Team collaboration

Education

Graduate degree

Tools

Microsoft Excel

Microsoft Word

Email clients

Job description

Job Description

We are looking for an organized and proactive Client Relations & Operations Executive to join our team. The ideal candidate will handle day-to-day operations, maintain accurate records, manage customer relationships, and support the sales team in achieving targets. This is a great opportunity for someone who enjoys multitasking and wants to grow in a client-facing operational role.

Key Responsibilities

• Handle daily operational activities and ensure smooth workflow
• Maintain accurate data records and bookkeeping (customer details, transactions, invoices, MIS reports)
• Manage customer queries, complaints, and follow-ups to ensure high satisfaction
• Build and maintain strong client relationships through regular communication
• Coordinate with internal teams (sales, support, admin) to ensure timely delivery of services
• Assist and support the sales team in achieving monthly/quarterly targets
• Prepare and update reports, records, and documentation as required
• Ensure all tasks and targets are completed within deadlines
• Handle basic administrative and operational tasks as assigned

Required Skills

• Good communication skills (verbal and written)
• Basic computer knowledge (MS Excel, Word, Email)
• Strong organisational and multitasking abilities
• Customer handling and problem-solving skills
• Ability to work well in a team environment
• Attention to detail, especially for data/record keeping

Qualification

• Graduate in any discipline (preferred)
• Prior experience in operations, back-office, or customer service is a plus but not mandatory

Why Join Us

• Friendly and supportive work environment
• Opportunity to learn and grow across operations, sales, and client management
• Timely incentives/growth opportunities based on performance