Executive - Back Office

Keka Technologies Private Limited; Kolkata District; On-site; INR 250,000 - 400,000; Full time

Job summary

Keka Technologies Private Limited in Kolkata is seeking a Back-Office Executive to handle day-to-day operations, data entry, and CRM maintenance. The role requires accuracy in records, reports, and coordination with internal departments to keep processes smooth.

The candidate should be proficient in MS Office, eager to learn, and capable of handling multiple tasks with good communication and teamwork skills.

Qualifications

• Experience in back-office operations and admin tasks.
• Proficient in MS Excel, Word, PowerPoint.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Good verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Team-oriented with proactive approach.
• Knowledge of CRM and data management.

Responsibilities

• Perform day-to-day back-office operations and administrative activities.
• Maintain and update records, databases, and CRM systems with accuracy.
• Process, verify, and manage data while ensuring completeness and correctness.
• Prepare daily, weekly, and monthly operational reports.
• Coordinate with internal departments to support business operations.
• Assist in document preparation, record management, and file organization.
• Monitor assigned operational tasks and ensure completion within defined timelines.
• Verify data accuracy and perform regular quality checks.
• Handle email correspondence and respond to internal operational queries.
• Support customer onboarding, documentation, and operational processes as required.
• Track pending activities and ensure timely follow-up for closure.
• Maintain confidentiality of business information and customer data.
• Identify process gaps and recommend improvements to enhance operational efficiency.
• Adhere to organizational SOPs, compliance requirements, and data security policies.

Skills

Excel

Word

PowerPoint

CRM systems

Analytical skills

Attention to detail

Communication

Organization

Time management

Multitasking

Teamwork

Tools

CRM software

Database management

Job description

• Perform day-to-day back-office operations and administrative activities.
• Maintain and update records, databases, and CRM systems with accuracy.
• Process, verify, and manage data while ensuring completeness and correctness.
• Prepare daily, weekly, and monthly operational reports.
• Coordinate with internal departments to support business operations.
• Assist in document preparation, record management, and file organization.
• Monitor assigned operational tasks and ensure completion within defined timelines.
• Verify data accuracy and perform regular quality checks.
• Handle email correspondence and respond to internal operational queries.
• Support customer onboarding, documentation, and operational processes as required.
• Track pending activities and ensure timely follow-up for closure.
• Maintain confidentiality of business information and customer data.
• Identify process gaps and recommend improvements to enhance operational efficiency.
• Adhere to organizational SOPs, compliance requirements, and data security policies.

Required Skills

• Good knowledge of Microsoft Excel, Word, and PowerPoint.
• Basic understanding of CRM systems and database management.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple tasks and meet deadlines.
• Team-oriented with a proactive approach to work.

Required Skills

Executive - Back Office Executive Operations Back Office