Customer Support & Operations (Technical Compliance & Retention)

People, Jobs, and News; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

People, Jobs, and News is seeking a Customer Support & Operations Executive in Gurugram, India. The role involves handling customer queries, ensuring compliance, managing operational support activities, and enhancing customer retention through effective communication. Ideal candidates must have a graduate degree and 1+ years in customer support or operations. Proficiency in MS Excel and CRM tools is preferred, along with strong interpersonal skills. Immediate joiners are preferred.

Qualifications

• Minimum 1+ years of experience in Customer Support, Operations, Retention, or Compliance-related roles.

Responsibilities

• Handle customer support queries through calls, emails, and chat.
• Coordinate with internal teams for technical compliance and operational processes.
• Ensure timely resolution of customer concerns and escalations.
• Support retention activities by building strong customer relationships.

Skills

Good communication and interpersonal skills

Basic understanding of operations and customer handling

Knowledge of compliance processes

Ability to manage multiple tasks

Proficiency in MS Excel

Strong problem-solving skills

Education

Graduate in any discipline

Tools

CRM tools

Job description

About The Role

We are looking for a proactive and customer-focused professional for the role of Customer Support & Operations Executive – Technical Compliance & Retention. The candidate will handle customer queries, ensure compliance‑related coordination, manage operational support activities, and improve customer retention through effective communication and issue resolution.

Responsibilities

• Handle customer support queries through calls, emails, and chat.
• Coordinate with internal teams for technical compliance and operational processes.
• Maintain customer records, documentation, and compliance‑related data.
• Ensure timely resolution of customer concerns and escalations.
• Support retention activities by building strong customer relationships.
• Follow up with clients regarding renewals, documentation, and service updates.
• Prepare operational reports and maintain MIS data.
• Ensure smooth onboarding and post‑sales support for customers.
• Work closely with sales and operations teams for seamless customer experience.

Required Skills

• Good communication and interpersonal skills.
• Basic understanding of operations and customer handling.
• Knowledge of compliance processes and documentation management.
• Ability to manage multiple tasks and work in a fast‑paced environment.
• Proficiency in MS Excel and CRM tools preferred.
• Strong problem‑solving and coordination skills.

Eligibility

• Graduate in any discipline.
• Minimum 1+ years of experience in Customer Support, Operations, Retention, or Compliance‑related roles.

Preferred Candidate Profile

• Immediate joiners preferred.
• Candidates from service, tech support, fintech, logistics, or operations background will be an advantage.