Client Relations Manager

FreeElective LLC; India; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work option

Job summary

FreeElective Network Pvt. Ltd. in Chennai seeks a seasoned Client Relations Manager to nurture relationships with discerning clients and manage communications across live chat, email, and phone.

The role balances office presence with remote work options as part of a fast-growing, entrepreneurial team. Ideal candidates have strong English communication, CRM familiarity, and experience in customer service or hospitality.

Qualifications

• Strong reading comprehension and written/verbal communication in English.
• Excellent knowledge of office productivity software and relevant digital marketing tools.

Responsibilities

• Understand the customer lifecycle and respond to enquiries via live chat, email or phone with clarity and patience.
• Nurture leads by proactively communicating and promoting the value of our services.
• Onboard new clients, guide them in using Jodi365, curate matches, and act as a trusted intermediary.
• Cultivate strong client relationships from first contact and ensure ongoing support throughout their journey.
• Serve as dedicated relationship manager for select clients, coordinating with matches and exploring compatibility.
• Record feedback and provide input to product, marketing, sales and support teams.
• Stay updated with new products/pricing and training updates.
• Help recruit, train and guide other client relations associates.
• Assist management in ensuring smooth workflow and progress of business goals.

Skills

Communication

English proficiency

Office productivity tools

Tools

CRM software

Google Analytics

Google Sheets / Office Suite

Job description

TL;DR VERSION:

FreeElective Network Pvt. Ltd., based in Chennai, introduced and operates Jodi365.com, a premium, personalized matchmaking service for elite singles.

We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married. We work closely with discerning clients, worldwide, and help them find the right partner at a pace that's right for them.

Our reach is global and we have earned much goodwill since 2009, by bringing people together. Just as important: We have a validated business model, are profitable, and are growing briskly.

We are looking for a smart, enthusiastic, people-oriented individual to create and nurture client relationships and to help ensure that we provide outstanding service to our discerning clients.

ABOUT THIS JOB:

The ideal Client Relations Manager will be a mature, seasoned professional with excellent communication and people skills and be experienced in customer service, hospitality, or client relations. The work would nominally be at FreeElective Network's office in the heart of Chennai, a few miles from the IIT-Madras campus. Most of the team has been working remotely since March 2020, and the option to work from home remains available.

The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who derives satisfaction from assisting people and playing an influential role in their making important life decisions. If you think your particular skills and experience would add to our team, we would love to hear from you.

RESPONSIBILITIES:

• Understand the customer lifecycle, maintain intimate knowledge of our products and services, and exercise good judgment in responding to enquiries and concerns from leads and members—clearly, patiently, and yet efficiently, whether via live chat, email, or phone
• Nurture leads by proactively communicating with prospects and tastefully promoting the value of our services
• Onboard new clients and guide them in getting the most out of Jodi365, curate matches for them, reach out to handpicked matches on their behalf, explore compatibility, and act as a trusted intermediary in the process
• Cultivate strong relationships with clients, from first contact, and ensuring proper client service throughout their journey towards finding the right match
• Serve as dedicated relationship manager to select clients, reaching out to potential matches on their behalf, exploring compatibility with the client, and acting as a trusted intermediary in the process
• Record feedback from prospects, leads, and clients and provide timely and appropriate product and customer development input to the product, marketing, sales, and support teams
• Remain current with new products/services/pricing as well as training, policy, and procedural updates
• Work with management team to recruit, train, and guide other client relations associates in the delivery of high-quality service and support to our clientele
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

QUALIFICATIONS:

REQUIREMENTS:

• Genuine interest in helping our users as they go about what may be a life-changing experience
• Strong reading comprehension and written/verbal communication skills (English)
• Excellent knowledge of office productivity software (e.g., Excel, Google Sheets) and relevant digital marketing tools

PREFERENCES:

• At least three years' experience in a customer-facing job
• Fluent in at least one other Indian language, besides English
• Ability to excel in a metrics-driven environment
• Familiarity with customer relationship management (CRM) software and practices
• Experience with consumer-facing, interactive web sites or mobile apps

DESIRED SOFT SKILLS:

• Team player with strong analytical and project management skills
• Organized and detail-oriented individual who works well with deadlines
• Willingness to learn, switch roles as necessary, and to roll up one's sleeves to get a job done
• Self-starter with the ability to work independently in a fast-changing environment
• Energized by the opportunities and challenges of working at a small and growing company

SOME TIPS, BEFORE YOU APPLY:

We take this process seriously and hope that you do, too. Here are some tips, as you consider applying:

• Please review our web sites – FreeElective.com, Jodi365.com, and Peepul365.com (in the pipeline) – before you apply, to get a good understanding of our businesses
• Be true to yourself. Ask yourself about this job, “Is this what I really want to do professionally?”
• Spare us a cut-and-pasted, recycled cover letter! Take the time to provide thoughtful answers to our screening questions.
• Say it in your own words. Your responses will be more compelling if they came from the heart.

Got any questions? Write to us at: [e-mail]

Know someone who may fit the bill? Please share this job posting with them.

FreeElective is an equal-opportunity employer and complies with applicable laws governing non-discrimination in every location in which the company has facilities. We provide opportunities to all employees and applicants for employment without regard to religion, ethnicity, race, gender, age, marital status, sexual orientation, national origin, or disability. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. We also believe that our associates should be provided with a working environment that enables each associate to be productive and to work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above demographic characteristics, and we expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere. For more about the company, please visit www.FreeElective.com.