Client Relations Associate

FreeElective LLC; Chennai; Hybrid; INR 400,000 - 640,000; Full time

Job summary

FreeElective Network Pvt. Ltd. in Chennai invites a client relations associate to join our growing matchmaking platform, Jodi365.

The role emphasizes outstanding service to discerning clients, strong communication, and the ability to work both onsite and remotely. You will support the client relations manager, nurture leads, onboard new clients, and help curate matches, ensuring a seamless experience throughout the client journey. Proactive feedback to product and marketing teams is encouraged.

Qualifications

• Genuine interest in helping users during a life-changing experience.
• Strong reading comprehension and written/verbal English communication.
• Excellent knowledge of office productivity software (Excel, Google Sheets) and digital marketing tools.

Responsibilities

• Understand the customer lifecycle and respond to inquiries via live chat, email, or phone with clarity and patience.
• Nurture leads by proactively communicating and promoting the services.
• Onboard new clients, curate matches, reach out to handpicked matches, explore compatibility and act as a trusted intermediary.
• Support the client relations manager in cultivating strong relationships with clients and ensuring proper service throughout their journey.
• Record feedback from prospects and clients and provide product/customer development input to product, marketing, sales and support teams.
• Remain current with new products, pricing, policies and procedural updates.
• Assist management in ensuring efficient progress of workflow and transforming business visions into reality.

Skills

Customer service

English communication

Office tools

Digital marketing tools

Tools

CRM software

Job description

TL;DR VERSION:

FreeElective Network Pvt. Ltd., based in Chennai, introduced and operates Jodi365.com, a premium, personalized matchmaking service for elite singles.

We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married. We work closely with discerning clients, worldwide, and help them find the right partner at a pace that's right for them.

Our reach is global and we have earned much goodwill since 2009, by bringing people together. Just as important: We have a validated business model, are profitable, and are growing briskly.

We are looking for a smart, enthusiastic, people-oriented individual to support our client relations manager in providing outstanding service to our discerning clients.

ABOUT THIS JOB:

The ideal Client Relations Associate will have excellent communication and people skills and be experienced in customer service or hospitality. The work would nominally be at FreeElective Network's office in the heart of Chennai, a few miles from the IIT-Madras campus. Most of the team has been working remotely since March 2020, and the option to work from home remains available.

The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who derives satisfaction from assisting people and playing an influential role in their making important life decisions. If you think your particular skills and experience would add to our team, we would love to hear from you.

RESPONSIBILITIES:

• Understand the customer lifecycle, maintain intimate knowledge of our products and services, and exercise good judgment in responding to enquiries and concerns from leads and members—clearly, patiently, and yet efficiently, whether via live chat, email, or phone
• Nurture leads by proactively communicating with prospects and tastefully promoting the value of our services
• Onboard new clients and guide them in getting the most out of Jodi365, curate matches for them, reach out to handpicked matches on their behalf, explore compatibility, and act as a trusted intermediary in the process
• Support the client relations manager in cultivating strong relationships with clients, from first contact, and ensuring proper client service throughout their journey towards finding the right match
• Record feedback from prospects, leads, and clients and provide timely and appropriate product and customer development input to the product, marketing, sales, and support teams
• Remain current with new products/services/pricing as well as training, policy, and procedural updates
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

REQUIREMENTS:

• Genuine interest in helping our users as they go about what may be a life-changing experience
• Strong reading comprehension and written/verbal communication skills (English)
• Excellent knowledge of office productivity software (e.g., Excel, Google Sheets) and relevant digital marketing tools

PREFERENCES:

• At least one year's experience in a customer-facing job
• Fluent in at least one other Indian language, besides English
• Ability to excel in a metrics-driven environment
• Familiarity with customer relationship management (CRM) software and practices
• Experience with consumer-facing, interactive web sites or mobile apps

DESIRED SOFT SKILLS:

• Team player with strong analytical and project management skills
• Organized and detail-oriented individual who works well with deadlines
• Willingness to learn, switch roles as necessary, and to roll up one's sleeves to get a job done
• Self-starter with the ability to work independently in a fast-changing environment
• Energized by the opportunities and challenges of working at a small and growing company

Got any questions? Write to us at: [e-mail]

Know someone who may fit the bill? Please share this job posting with them.

FreeElective is an equal-opportunity employer and complies with applicable laws governing non-discrimination in every location in which the company has facilities. We provide opportunities to all employees and applicants for employment without regard to religion, ethnicity, race, gender, age, marital status, sexual orientation, national origin, or disability. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. We also believe that our associates should be provided with a working environment that enables each associate to be productive and to work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above demographic characteristics, and we expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere. For more about the company, please visit www.FreeElective.com.