Client Relation Executive

Teleradiology Solutions; Bengaluru; Presencial; INR 350.000 - 520.000; Jornada completa

Descripción de la vacante

Teleradiology Solutions seeks a proactive Client Relation Executive in Bengaluru to manage end-to-end client relationships and ensure timely case deliveries within defined TAT. You will be the primary liaison between clients and internal teams, driving service improvements and coordinating with Operations, Tech Support, and Quality to meet clients' needs.

Responsibilities include regular KPI reporting, issue resolution, and maintaining top-tier client satisfaction in a fast-paced healthcare

Formación

• 2–3 years of experience in Healthcare with client management, operations, or client servicing.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, cross-functional environment.

Responsabilidades

• Build and nurture strong, long-term relationships with clients.
• Act as single point of contact for all client communications.
• Investigate and address client concerns; escalate when necessary.
• Coordinate with Operations, Tech Support, and Quality teams.
• Prepare regular reports on case metrics, KPIs and performance trends.

Conocimientos

Communication

Interpersonal skills

Problem-solving

Organizational skills

Descripción del empleo

About Company : Teleradiology Solutions (TRS), founded in 2002 by two Yale-trained physicians and headquartered in Ardmore, PA, provides 24x7 diagnostic radiology reporting to over 150 hospitals across 21 countries, through a network of radiologists (US, Indian certified) and technology-driven workflows.

Daignostix, the AI arm of TRS based in Whitefield, Bengaluru, builds clinical AI for medical imaging and healthcare workflows. TRS also maintains an active academic and research focus, including AI in radiology (www.radguru.net).

Job Title

Client Relation Executive

Job Type

Full-Time

Experience

2–3 Years

Job Overview

We are seeking a proactive and client-focused Client Relation Executiveto join our Client Relation Team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You’ll be the primary point of contact between clients and internal departments.

Key Responsibilities

1. Client Relationship Management

• Build and nurture strong, long-term relationships with clients.
• Understand client objectives, expectations, and operational needs.
• Act as the single point of contact for all client communications.
• Proactively identify and address client concerns.
• Work closely with clients to develop effective solutions.
• Escalate unresolved issues to senior management when necessary.

3. Troubleshooting

• Investigate discrepancies and operational problems.
• Coordinate with the technical support team to resolve client-reported issues.
• Ensure quick turnaround and follow-ups.

4. Case Management

• Track case progress and ensure timely delivery aligned with TAT.
• Provide regular updates and status reports to clients.
• Identify workflow gaps and implement process improvements.

5. Cross-Functional Coordination

• Collaborate with Operations, Tech Support, and Quality teams.
• Share client feedback to help enhance internal processes and service quality.

6. Client Reporting & Analytics

• Prepare regular reports on case metrics, KPIs, and performance trends.
• Use data insights to identify service gaps and recommend solutions.

Qualifications

• 2–3 years of experience in Healthcare with client management, operations, or client servicing.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, cross-functional environment.