Client Management / Relationship Officer

Bodhe Institute For Entrepreneurship; Mumbai, Thane, Navi Mumbai; Sur place; INR 450 000 - 750 000; Plein temps

Résumé du poste

Bodhe Institute For Entrepreneurship seeks a Client Relationship Manager for an on-site, full-time role in Thane. You will build and sustain relationships with students, corporate partners, colleges, and other stakeholders, guiding applicants and coordinating events with cross-functional teams.

You will manage inquiries, record-keeping in CRM, and reporting on engagement and satisfaction, contributing to the institute's ecosystem and brand.

Qualifications

• Strong relationship management and customer service skills.
• Excellent verbal and written communication, professional email and phone etiquette.
• Proficiency in using CRM tools, spreadsheets, and basic office software for tracking interactions and reporting.
• Solid organizational and time management skills to handle multiple inquiries, events, and follow-ups.
• Collaborative approach across cross-functional teams such as admissions, academics, marketing, or operations.

Responsabilités

• Responding to inquiries and guiding potential applicants through admission and program details.
• Coordinate meetings and events; manage follow-ups and stakeholder engagement.
• Maintain accurate records in CRM systems and prepare engagement reports.
• Support initiatives that strengthen the institute's ecosystem and brand.
• Work closely with academic and administrative teams to address stakeholder needs.

Connaissances

Relationship management

Customer service

Verbal communication

Written communication

CRM usage

Organization

Time management

Collaboration

Problem solving

Formation

Bachelor’s degree in Business/Marketing/Communications

MBA (any specialization)

Outils

CRM tools

Spreadsheets

Office software

Description du poste

Job Summary

The Client Relationship Manager is a full-time, on-site role based in Thane. This role focuses on building and maintaining strong relationships with prospective and current students, corporate partners, colleges and other stakeholders. Day-to-day responsibilities include responding to inquiries, guiding potential applicants through admission and program details, and ensuring a positive experience at every stage of the engagement. The Client Relationship Manager will coordinate meetings and events, manage follow-ups, collect feedback, and work closely with academic and administrative teams to address stakeholder needs. The role also involves maintaining accurate records in CRM systems, preparing reports on engagement and satisfaction, and supporting initiatives that strengthen BIE's ecosystem and brand.

Responsibilities

• Responding to inquiries
• Guiding potential applicants through admission and program details
• Ensuring a positive experience at every stage of the engagement
• Coordinate meetings and events
• Manage follow-ups
• Collect feedback
• Work closely with academic and administrative teams to address stakeholder needs
• Maintaining accurate records in CRM systems
• Preparing reports on engagement and satisfaction
• Supporting initiatives that strengthen BIE's ecosystem and brand

Qualifications

• Experience: 0 to 5 years
• Strong relationship management and customer service skills, with the ability to build trust and sustain long-term stakeholder engagement.
• Excellent verbal and written communication skills, including confident presentation abilities and professional email and phone etiquette.
• Proficiency in using CRM tools, spreadsheets, and basic office software for tracking interactions, preparing reports, and organizing data.
• Solid organizational and time management skills, with the capacity to handle multiple inquiries, events, and follow-ups simultaneously.
• Problem-solving mindset and ability to navigate ambiguity, address concerns, and find practical solutions in a dynamic environment.
• Collaborative approach, with experience working in cross-functional teams across admissions, academics, marketing, or operations.
• Bachelor's degree in Business, Marketing, Communications, or a related field; prior experience in education, consulting, or client-facing roles is an advantage.
• MBA in any specialization.
• Interest in entrepreneurship, business education, and ecosystem-building, with a passion for supporting learners and innovators.