Relationship Associate / Admission Counsellor

Rainbow Group of Companies, India; Thane; On-site; INR 250,000 - 450,000; Full time

Job summary

Rainbow Group of Companies, India seeks a Relationship Associate / Admission Counsellor to be the first point of contact for parents and prospective students. You will manage enquiries, support admissions, and build lasting relationships, ensuring a positive experience at every interaction.

The role requires strong communication, problem-solving, and coordination with academic and admin teams. Based in Thane, you will greet visitors, handle inquiries, guide applicants through the process, and

Qualifications

• Bachelor's degree or equivalent; experience in customer service, sales, or education is a plus.
• Strong interpersonal and relationship management skills.
• Excellent communication and persuasion skills.
• Candidates based in Thane are preferred.

Responsibilities

• Serve as the primary point of contact for parents and prospective students.
• Greet, guide, and inform visitors during school tours and open houses.
• Handle admission enquiries via calls, emails, and in-person meetings.
• Provide accurate information on programs, curriculum, fees, and policies.
• Follow up with prospective parents and guide them through the application process.
• Work closely with academic, administration, and accounts teams to address parent queries.
• Maintain clear communication between parents and school departments to ensure smooth operations.
• Address concerns or complaints from parents promptly and professionally.

Skills

Interpersonal skills

Communication skills

Customer service

Persuasion skills

Education

Bachelor's degree or equivalent

Tools

CRM tools

MS Office

Job description

Job Title: Relationship Associate / Admission Counsellor

Reports To: Chief Admin

Employment Type: Full-time

Working Days: Monday to Saturday

Position Overview

We are seeking a dynamic and personable Relationship Associate to be the first point of contact for parents and prospective students. The ideal candidate will manage enquiries, support the admissions process, and build lasting relationships with families, ensuring a positive experience throughout their interaction with the school.

Key Responsibilities

1. Parent & Prospect Engagement

• Serve as the primary point of contact for parents and prospective students.
• Greet, guide, and inform visitors during school tours and open houses.
• Build rapport and maintain strong relationships with parents and guardians.

2. Admissions Support

• Handle admission enquiries via calls, emails, and in-person meetings.
• Provide accurate information on programs, curriculum, fees, and policies.
• Follow up with prospective parents and guide them through the application process.
• Work closely with academic, administration, and accounts teams to address parent queries.
• Maintain clear communication between parents and school departments to ensure smooth operations.

4. Problem-Solving & Conflict Management

• Address concerns or complaints from parents promptly and professionally.
• Escalate issues to appropriate authorities when necessary while maintaining positive parent relationships.
• Maintain records of enquiries, follow-ups, and parent interactions.
• Assist in generating reports on admissions trends and parent feedback.

6. Communication & Relationship Building

• Exhibit excellent verbal and written communication skills.
• Promote the school's values and programs effectively.
• Act as a brand ambassador of the school in all interactions.

Qualifications & Skills

• Bachelor's degree or equivalent; experience in customer service, sales, or education is a plus.
• Prior experience in the education industry (school admissions, counselling or front office) is strongly preferred.
• Candidates based in Thane are preferred.
• Strong interpersonal and relationship management skills.
• Excellent communication and persuasion skills.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Familiarity with CRM tools or basic MS Office applications is desirable.