Client Engagement Executive

Survik Software; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Survik Software in Pune, India, is seeking a Client Engagement Lead to act as the primary point of contact for client relationships, understand needs, and ensure high satisfaction. You will resolve issues promptly and drive engagement initiatives to support business objectives.

You will collaborate with cross-functional teams to manage project timelines, resources, and deliver effective client solutions, while identifying opportunities for account growth and new business with existing clients.

Responsibilities

• The Client Engagement Lead acts as the primary point of contact to nurture client relationships, understand needs, ensure high satisfaction, and promptly resolve any issues.
• They develop and implement strategic plans and engagement initiatives to achieve business objectives and drive account growth.
• They collaborate closely with internal cross-functional teams to oversee project timelines, manage resources, and deliver effective client solutions.
• They identify new business development opportunities with existing clients while exploring strategies for acquiring new accounts.
• They track performance metrics and KPIs to identify areas for continuous improvement while maintaining compliance with company policies and ethical standards.

Job description

Role & responsibilities :

• The Client Engagement Lead acts as the primary point of contact to nurture client relationships, understand needs, ensure high satisfaction, and promptly resolve any issues.
• They develop and implement strategic plans and engagement initiatives to achieve business objectives and drive account growth.
• They collaborate closely with internal cross-functional teams to oversee project timelines, manage resources, and deliver effective client solutions.
• They identify new business development opportunities with existing clients while exploring strategies for acquiring new accounts.
• They track performance metrics and KPIs to identify areas for continuous improvement while maintaining compliance with company policies and ethical standards.

Shift Timings:

12:30 PM - 9:30 PM

Work Mode:

5 Days Work from Office