Engagement Manager - Enterprise Accounts

Zouma Creative Studio Private Limited; Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Zouma Creative Studio Private Limited is seeking an Engagement Manager for Enterprise Accounts to own and grow a portfolio of enterprise clients in India. You will lead client relationships, steer delivery across multiple engagements, and shape staffing and scope decisions within approved limits.

You will coordinate technical leads, project managers and developers, ensuring milestones, margins and delivery commitments are met while enabling follow-on opportunities and proposals.

Responsibilities

• Own the client relationship for each account: run weekly/fortnightly delivery cadence and monthly steering committee with the client sponsor; own the steering pack.
• Own delivery across all engagements in the account — scope, schedule, margin, risk register and quality.
• Make staffing decisions within the approved team; manage change control against agreed scope.
• Resolve escalations within the account and keep those that go beyond it to a minimum.
• Identify and shape follow-on opportunities; contribute to proposals and statements of work.
• Lead the technical leads, project managers and developers on the accounts — set priorities, review plans and estimates, hold the team to delivery commitments.
• Develop a delivery manager within the team who can run client sessions independently.
• Report account health weekly: milestones, margin against plan, open risks and decisions required.
• Travel … etc.

Job description

Engagement Manager - Enterprise Accounts

The Engagement Manager owns a portfolio of two to four enterprise accounts across India end to end — the client relationship, the delivery outcome and the growth of the account. The role runs the client cadence and steering, leads the technical leads, project managers and developers assigned to the accounts, and is accountable for scope, schedule, margin and quality on everything delivered under them. This is an ownership role: the Engagement Manager is the client's primary point of contact, makes staffing and scope decisions within agreed limits, and brings escalations to a close.

Key responsibilities

• Own the client relationship for each account: run the weekly/fortnightly delivery cadence and monthly steering committee with the client sponsor; own the steering pack.
• Own delivery across all engagements in the account — scope, schedule, margin, risk register and quality.
• Make staffing decisions within the approved team; manage change control against agreed scope.
• Resolve escalations within the account and keep those that go beyond it to a minimum.
• Identify and shape follow-on opportunities; contribute to proposals and statements of work.
• Lead the technical leads, project managers and developers on the accounts — set priorities, review plans and estimates, hold the team to delivery commitments.
• Develop a delivery manager within the team who can run client sessions independently.
• Report account health weekly: milestones, margin against plan, open risks and decisions required.
• Travel … etc.