Client Engagement Manager

JBS; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

JBS in Pune, India seeks an experienced Client Engagement Manager to own client relationships, drive account health, and ensure delivery accountability for IT services projects. The role requires senior stakeholder management (VP/Director), leading QBRs and monthly business reviews, and managing SOW-based engagements.

You will collaborate with US-based clients and be available until 2:30 AM IST as needed. You will partner with delivery teams to mitigate risks, align expectations, and pursue

Qualifications

• Independent client account ownership and senior stakeholder management.
• Experience leading QBRs and monthly business reviews.
• Delivery governance, risk management and escalation skills.
• Exposure to SOW-based or milestone-driven engagements.
• Excellent written and verbal communication skills.
• Experience with US-based clients preferred.
• Willingness to work until 2:30 AM IST.

Responsibilities

• Own client relationships and account health.
• Drive delivery accountability and identify growth opportunities.
• Lead quarterly business reviews with senior stakeholders.
• Escalate risks and manage delivery governance.

Skills

Stakeholder mgmt

QBRs leadership

Delivery governance

SOW engagements

Communication skills

US clients experience

Late-night availability

Job description

Working Hours: US Business Hours – 5 pm - Must be available until 2:30 AM IST

Role Overview:

We are looking for an experienced Client Engagement Manager to own client relationships, drive account health, ensure delivery accountability, and identify account growth opportunities within IT services or professional services.

Key Requirements:

• Independent client account ownership and senior stakeholder management (VP/Director level).
• Experience leading QBRs and monthly business reviews.
• Strong delivery governance, risk management, and escalation skills.
• Exposure to SOW-based or milestone-driven engagements.
• Excellent written and verbal communication skills.
• Experience with US-based clients is preferred.
• Willingness to work until 2:30 AM IST is mandatory.