Client Account Manager – Logistics

Infinity Logisticsbackoffice; Maharashtra; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Infinity Logisticsbackoffice in Maharashtra, India, seeks a Client Account Manager with 5+ years in logistics to be the primary liaison for our clients, overseeing their end-to-end transportation, warehousing, and customs needs.

You will coordinate with internal teams to ensure on-time delivery, resolve issues, provide performance analytics, and nurture long-term relationships while upholding SLAs and contractual obligations.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 5+ years in logistics or supply chain management in a client-facing or account management role.
• Strong knowledge of logistics processes including transportation, warehousing, inventory management, and international shipping.

Responsibilities

• Serve as the primary point of contact for clients, overseeing their logistics needs.
• Collaborate with internal teams to ensure smooth operations and timely delivery.
• Resolve client issues and foster long-term client relationships.
• Provide performance reporting and analytics; ensure SLAs are met.

Skills

Client Relationship Management

Communication

Analytical skills

Problem Solving

Organization

Attention to detail

Education

Bachelor’s degree in Supply Chain Management or related field

Tools

TMS

WMS

ERP systems

Salesforce

Job description

Description

We are seeking a highly motivated Client Account Manager with 5+ years of experience and a strong background in logistics and supply chain management to join our team. In this role, you will serve as the primary point of contact for our clients, overseeing their logistics needs and ensuring the efficient and effective delivery of services. You will work closely with internal teams to guarantee smooth operations, resolve any client issues, and foster long-term client relationships.

What Makes You a Great Fit?

The ideal candidate will have an in-depth understanding of logistics operations, including transportation, warehousing, inventory management, and supply chain processes, combined with excellent communication and client management skills.

Requirements

• Client Relationship Management
• Problem Solving & Issue Resolution
• Performance Reporting & Analytics
• Contract and SLA Management
• Collaboration with Internal Teams
• Client Retention & ProcessDevelopment

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Years of experience in logistics or supply chain management, with at least 5 years in a client-facing or account management role.
• Strong knowledge of logistics processes, including transportation, warehousing, inventory management, and international shipping.
• Proficiency with logistics management software (e.g., TMS, WMS, ERP systems) and CRM tools (e.g., Salesforce).
• Excellent communication andanalytical skills, with the ability to manage client expectations and deliver high-quality service. (Changed)
• Strong problem-solving abilities and a hands‑on approach to resolving logistics challenges.
• Ability to handle multiple accounts and prioritize tasks effectively in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of compliance regulations in logistics, including customs and import/export requirements, is a plus.