National Account Manager

Crane Worldwide Logistics LLC; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Crane Worldwide Logistics is seeking an experienced Senior Account Manager to lead and grow key client relationships within the logistics sector. The role requires strategic oversight of SOPs, pricing, and service delivery across origins and destinations.

You will collaborate with Sales, Operations, and Finance to drive account profitability and client satisfaction. Located in Bengaluru, the role involves regional travel to client sites and quarterly business reviews, leveraging your 8+ years of

Qualifications

• Minimum Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
• 8+ years of account management experience in Freight Forwarding, Logistics, or SCM.
• Proven track record in client relationship management and strategic growth.

Responsibilities

• Lead and manage account relationships with clients, ensuring retention and growth.
• Coordinate SOPs with Sales, Operations, and Finance and monitor account performance.
• Penetrate organizational structure to expand relationships beyond main contacts.
• Maintain rates, monitor yields, and assist with collections on past due invoices.
• Prepare and present quarterly business reviews with internal teams and clients.
• Travel within assigned territory to visit accounts and review procedures.

Skills

Account management

Logistics

Relationship building

Travel willing

Interpersonal skills

Education

Bachelor's degree in Business, Logistics, or related field

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

Job Profile:

Responsible for business retention and development, including tactical and strategic responsibilities. Continually look for opportunities to improve our day-to-day execution of the service we deliver to our clients, as well as identify business development opportunities that will increase annual net revenue contribution.

Essential Job Functions:

• Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
• Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
• Penetrate organizational structure and develop relationship beyond main points of contact
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Set up internal reports to monitor our performance in meeting critical milestones
• Immediately communicate any issues or exceptions to Operations
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
• Manage and lead business reviews; establish a quarterly review cycle, at a minimum
• Engage Sales and Operations to participate in client meetings, presentations, and business reviews
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Update status of progress on business opportunities
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered

Strategic Responsibilities:

• Understand accounts’ business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
• Continuously pursue and implement more efficiency and cost reduction measures
• Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions
• Other duties as assigned.

Candidate Requirements:

• Prior experience in account management within the logistics, freight forwarding, or supply chain industry.
• Strong interpersonal skills.
• Self-motivated and ability to work independently.
• Willingness to travel within the assigned territory for client meetings.

Qualifications & Experience:

• Minimum Bachelor's degree in Business, Logistics, Supply Chain, or any field.
• 8+ years of account management experience in Freight Forwarding, Logistics, Supply Chain, or Project Logistics.
• Proven track record in account management.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Preferred

Bachelors or better.

• 5+ years of account management experience in KAM