Account Manager

Choice Logistics; India; Remote; INR 800,000 - 1,400,000; Full time

Job summary

Choice Logistics is seeking an Account Manager in India for a remote, full-time role. You will be the primary client contact, owning the client experience and cross-functional collaboration with internal teams to deliver value-added solutions.

You will analyze data, manage projects, and build strong client relationships while representing the full range of Choice Logistics services. Strong communication and CRM/Office skills are essential for success.

Qualifications

• Bachelor's Degree required.
• 5+ years of customer facing and client management experience.
• 3+ years of project and change management experience.
• Understanding and knowledge of logistics and supply chain management industry preferable.
• Exceptional interpersonal, written, and verbal communication skills.
• Experienced with CRM tools.
• Advanced knowledge in Microsoft Office Suite.

Responsibilities

• Add value to the Choice Client Experience.
• Ownership of project and change initiation through to delivery and implementation.
• Build and develop strong relationships internally and with clients.
• Analyze data to establish trends and opportunities for enhancement.
• Provide consultative solutions to client needs and objectives.
• Partner with clients to identify business requirements and develop a road map to manage solutions.
• Represent the complete spectrum of Choice Logistics' services, infrastructure, processes and policies to clients.
• Develop a strategic communication cadence with clients emphasizing alignment, performance, management and solutions delivery.
• Create a proactive approach to client issues and resolutions before escalations.
• Monthly KPI reporting development, creation and analysis.
• Quarterly Business Review – create presentation and analysis for meetings.
• Proactively review recurring failures with SMEs and develop corrective actions.
• Identify IT enhancements and EDI upgrade opportunities between client and Choice.
• Utilize proprietary monitoring and reporting tools plus MS Office and other CRM platforms.

Skills

Customer facing experience

Client relationship management

Project and change management

Interpersonal communication

Education

Bachelor's Degree

Tools

CRM Tools

Microsoft Office Suite

Job description

At Choice Logistics, the world's most talented advisors, doers, and thought leaders are shaping the future of global logistics.

Account Manager

Full Time

Remote

India

Position Overview

The Account Manager is the primary client contact who owns, manages, and delivers on the client experience. This individual will accurately represent the scope of Choice Logistics' service capabilities to provide innovative and precise solutions for mission critical services. This individual will be expected to be a cross functional champion who can lead and collaborate with internal stakeholders to define, develop, and execute upon value added solutions for our clients.

Job Responsibilities

• Add value to the Choice Client Experience
• Ownership of project and change initiation through to delivery and implementation
• Build and develop strong comprehensive relationships both internally across departments and externally with clients
• Analyze data to establish trending performance and opportunities for enhancement
• Provide consultative solutions to client needs and objectives
• Partner with clients to identify business requirements, and develop a road map to appropriately project manage solutions
• Represent the complete spectrum of Choice Logistics' services, infrastructure, processes and policies to Clients
• Develop a strategic communication cadence with clients that emphasizes alignment, performance, management and solutions delivery
• Create a proactive approach to client issues, being aware and creating a resolution prior to client escalations
• Monthly KPI reporting development, creation and analysis
• Quarterly Business Review – create presentation, exception analysis, etc. inclusive of participating in the meetings
• Proactively review re-occurring failures with SMEs within Choice and develop corrective actions
• Identify IT enhancements and EDI upgrade opportunities between client and Choice
• Utilize both proprietary monitoring & reporting tools in addition to the MS Office suite and other external CRM platforms

Skills/Qualifications

• Bachelor's Degree
• 5+ Years of Customer Facing and Client Management Experience
• 3 + Years of Project and Change Management Experience
• Understanding and knowledge of Logistics and Supply Chain Management Industry preferable
• Exceptional Interpersonal, Written, and Verbal Communication Skills
• Experienced with CRM Tools
• Advanced knowledge in Microsoft Office Suite