Claims Adjuster

Assurant Warranty Solutions (India) Private Limited; Bengaluru; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Assurant Warranty Solutions (India) Private Limited seeks an Auto Claims Adjuster in Bengaluru with a hybrid work setup (2–3 days in office). The role focuses on assessing warranty and extended warranty claims, reviewing repair estimates, and coordinating with dealers to ensure accurate adjudication based on technical findings.

The ideal candidate will analyze diagnostic reports, validate parts and labor, monitor claim trends, and maintain detailed records while upholding policy

Qualifications

• Bachelor’s/Diploma in Mechanical, Automobile or related engineering discipline.
• 3+ years of experience in Automobile service, warranty, or technical support roles.
• Strong knowledge of automotive systems and diagnostic procedures.

Responsibilities

• Review and process warranty/extended warranty claims within defined service levels.
• Evaluate repair estimates for correctness of parts, labor values, and repair recommendations.
• Analyze technical failures using diagnostic reports, repair history and supporting documents.
• Conduct root cause analysis and assess findings to determine claim eligibility.
• Coordinate with dealer workshops, service advisors and technical teams for claim validation.
• Handle claim-related escalations and communicate decisions via phone and email.
• Monitor claim trends and provide insights on recurring failures and repair patterns.
• Ensure adherence to warranty policies, processes and guidelines.
• Maintain accurate claim records and documentation.

Skills

Technical troubleshooting

Root cause analysis

Repair estimate validation

Verbal communication

Written communication

Analytical thinking

Decision making

Stakeholder management

Escalation handling

MS Office proficiency

Education

Bachelor's/Diploma in Mechanical/Automobile Engineering

Tools

MS Office

Claim management systems

Job description

Auto Claims Adjuster

Auto Claims Adjuster To assess and manage warranty/extended warranty claims by reviewing technical repairs, validating repair estimates, coordinating with dealers, and ensuring accurate claim adjudication based on technical findings and policy guidelines. Location: Bengaluru/ Mumbai Hybrid: (2/3 Days work from Office).

What will be my duties and responsibilities in this job?

• Review and process warranty/extended warranty claims within defined service levels.
• Evaluate repair estimates for correctness of parts, labor values, and repair recommendations.
• Analyze technical failures using diagnostic reports, repair history, and supporting documents.
• Conduct root cause analysis and assess technical findings to determine claim eligibility.
• Coordinate with dealer workshops, service advisors, and technical teams for claim validation and clarification.
• Handle claim-related escalations and communicate decisions professionally via phone and email.
• Monitor claim trends and provide analytical insights on recurring failures and repair patterns.
• Ensure adherence to warranty policies, processes, and guidelines.
• Maintain accurate claim records and documentation.

What are the requirements needed for this position

• Bachelor's Degree / Diploma in Mechanical, Automobile, or related Engineering discipline.
• Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support functions within an OEM, Automobile Manufacturer, Dealership, or Warranty Administration environment.
• Strong knowledge of automotive systems and aggregates, including engine, transmission, electrical, and vehicle electronics.
• Good understanding of vehicle diagnostic procedures, repair methodologies, and workshop operations.
• Experience in claim assessment, estimate verification, and technical report analysis.

Skills & Competencies

• Strong technical troubleshooting and root cause analysis skills.
• Ability to validate repair estimates, parts applicability, and labor operations.
• Excellent verbal and written communication skills.
• Strong analytical and decision-making capabilities.
• Ability to manage stakeholder expectations and handle escalations effectively.
• Proficiency in MS Office and claim management systems.

Preferred Qualifications

• Experience in Electric Vehicle (EV) diagnosis, service, or warranty operations.
• Exposure to Extended Warranty or Vehicle Protection Programs will be an added advantage.

Key Attributes

• Customer-focused approach.
• Attention to detail.
• Ability to work independently and manage multiple priorities.
• Strong collaboration and dealer relationship management skills.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Values & Community

We come from a variety of countries, cultures, and backgrounds. But we're united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.