City Lead- Operations

RentoMojo; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading rental services company is seeking an Operations City Lead to oversee operations in Mumbai. This role requires a minimum of 4-6 years of experience in operations management, strong leadership skills, and a passion for customer satisfaction. You will manage daily operations, lead a dedicated team, and ensure the highest operational standards. If you thrive in a fast-paced environment and are committed to excellence, join us in creating outstanding customer experiences.

Qualifications

• 4-6 years of experience in operations management or logistics, preferably in e-commerce.
• Proven experience in leading and motivating teams.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English and local language.

Responsibilities

• Oversee day-to-day operations of Rentomojo in Mumbai.
• Lead and inspire a team of professionals.
• Ensure excellent customer experiences and resolve escalations.
• Manage inventory levels and stock movement.
• Identify and implement process improvements.

Skills

management

leadership skills

operations

customer experience

data analysis

Job description

Role

Operations City Lead

Career Grade : L2

Reporting To: Operations Regional Head

About the Role

As the Operations City Lead for Bangalore, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Mumbai.

Responsibilities And Ownership

• Operational Management: Oversee and manage day-to-day operations of Rentomojo in Mumbai. ensuring smooth functioning across warehouses, logistics, and service delivery.
• Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly.
• Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively.
• Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness.
• Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery.
• Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojo's high-quality benchmarks.
• Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working environment for the team and customers.
• Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements.

Preferred Qualifications

• Experience: Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses.
• Leadership Skills: Proven experience in leading and motivating teams to achieve common goals.
• Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations.
• Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage data for decision-making.
• Result-Oriented: Driven to achieve targets and meet operational objectives.
• Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities.
• Communication: Excellent verbal and written communication skills in English and the local language.

If you are ready to be a part of our exciting journey and lead our operations in Mumbai, we'd love to hear from you! Apply now and let's create an incredible experience together!

Note: The above job description is a general outline and may involve additional responsibilities based on the department's needs and the city leade’s skills and capabilities.

Skills: management,leadership,leadership skills,operations,mumbai