City Manager QC, Amazon NOW

Amazon Inc.; Delhi; Presencial; INR 1 800 000 - 2 400 000; Tempo integral

Resumo da oferta

Amazon is seeking a City Manager to oversee the performance and operations of a Micro Fulfillment Center in India. The role emphasizes staffing, coaching a team of managers, and driving improvements in safety, quality and customer experience.

You will develop staffing plans, align with business goals, and ensure resource availability to meet targets. The position requires strong people management, process improvement experience, and the ability to lead cross-functional initiatives across shifts.

Qualificações

• 3+ years of employee and performance management experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsabilidades

• Oversee budgetary objectives and staffing for Micro Fulfillment Center.
• Lead a team of cluster Managers and coach for performance objectives.
• Drive safety, quality, customer experience and productivity priorities.
• Collaborate with HR, Finance and Facilities to secure resources for projects.

Conhecimentos

Employee management

Performance management

Lean techniques

Descrição da oferta de emprego

City Managers are responsible for all budgetary, people development and operations objectives of our Micro Fulfillment Center Additional responsibilities include managing and leading a team of cluster Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.

Measures performance, provides feedback, and holds Team leads accountable for their performance and the performance of their departments.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.

Able to address operational and personnel issues affecting functional area.

Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.

• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.

• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools

Internal job description

Basic Qualifications

- 3+ years of employee and performance management experience

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.