City Lead-Quick Commerce, GSF Last Mile

Amazon; Delhi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

A leading e-commerce company is looking for an Area Manager in Delhi to oversee operations and lead a team within their Fulfillment Center. The role requires strong employee and performance management skills along with a Bachelor's degree or equivalent experience. Responsibilities include managing operational objectives, driving performance initiatives, and ensuring a safe working environment. The position offers a flexible schedule and fosters an inclusive culture that supports diverse talent.

Qualifications

• 2+ years of employee and performance management experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Flexibility to work a schedule that includes weekends, nights, and/or holidays.

Responsibilities

• Manage operations objectives and the performance of a team.
• Drive staffing plans, schedules, and initiatives.
• Ensure compliance with safety programs and OSHA.
• Build positive employee relations and leadership bench strength within the FC.
• Measure performance, provide feedback, and hold teams accountable for results.
• Share best practices across departments, shifts and the network.
• Balance labor across shifts to optimize productivity while meeting goals.

Skills

Employee management

Performance management

Process improvement

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Description

Area Managers are responsible for all budgetary, people development and operations objectives of our Amazon Fresh Fulfillment Center. Additional responsibilities include managing and leading a team of Team Leads, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

• Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.
• Measure performance, provide feedback, and hold Team leads accountable for their performance and the performance of their departments.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
• Able to address operational and personnel issues affecting functional area.
• Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.
• Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Delhi

Job ID: A3182659