Area Manager-Fulfillment Centre, Operations

Amazon; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon is seeking Area Managers for our Fulfillment Centers. You will drive safety, quality, and productivity for a functional area, manage staffing plans, and coach Process Assistants to meet performance goals.

You will work closely with HR, Finance, Facilities, and IT to execute initiatives and ensure resources for projects across shifts, while sharing best practices across the network.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.

Responsibilities

• Lead area of the Fulfillment Center (Inbound or Outbound) to ensure safety, quality, customer experience and productivity.
• Drive staffing plans, schedules and quality initiatives for the functional area, including Process Assistants.
• Coach and mentor the team to achieve performance objectives and build leadership bench strength.
• Collaborate with support staff to secure resources for projects and initiatives in the area.

Skills

People management

Performance management

Process improvement

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Description

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.

Description

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.

Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Process Assistants.

Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions.

Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.

Able to address operational and personnel issues affecting functional area.

Key job responsibilities

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.

Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Process Assistants.

Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions.

Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.

Able to address operational and personnel issues affecting functional area.

A day in the life

Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Process Assistants.

Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions.

Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.

Able to address operational and personnel issues affecting functional area.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.