City Manager

Burgundy Hospitality; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Burgundy Hospitality in Bengaluru, India, seeks an experienced Operations Leader to set and oversee processes for luxury food & beverage and retail/store operations in a high-growth environment.

You will drive sales across retail, online, delivery, and corporate channels, manage inventory, audits, and vendor relationships, and lead store teams across multiple locations.

Qualifications

• 7+ years leading multi-location hospitality teams.
• Strong command of English, written and spoken.
• Ability to multitask and manage projects independently.
• Excellent relationship-building with vendors and partners.
• Hospitality background in luxury/F&B preferred.
• Demonstrated problem-solving in fast-paced environments.

Responsibilities

• Setting and overseeing processes for luxury food & beverage and retail/store operations in a high-growth environment.
• Drive sales performance across retail, online, delivery, and bulk/corporate orders.
• Maintain consistently high standards of customer experience across all stores.
• Oversee inventory planning, stock replenishment, and product quality compliance.
• Regular store audits and ensuring adherence to operational standards.
• Lead, train, and manage store teams; oversee rostering, performance, and development.
• Liaise with mall partners, vendors, and logistics providers.
• Collaborate with internal teams on sales reporting, visual merchandising, and business reviews.
• Project managing new store openings, including liaising with vendors and real estate partners, recruiting and training.
• Maintain and manage company assets including furniture, fittings, hardware, POS and vendor relationships.
• Managing inventory levels across all stores and regional warehouse with stock replenishments and shelf-life control.
• Support store staff in operations as needed.
• Build best practices and SOPs for scalable new stores.
• Manage eCommerce order fulfilment across brand digital properties.
• Drive in-store customer experience and visual merchandising; uphold brand service standards.

Skills

Team leadership

Store operations

Inventory management

Vendor management

Customer experience

Sales growth

English communication

Job description

Role & responsibilities

• Setting and overseeing processes for luxury food and beverage and retail/store operations, especially in a high-growth environment.
• Drive sales performance across retail, online, delivery, and bulk / corporate order channels
• Maintain consistently high standards of customer experience across all stores
• Oversee inventory planning, stock replenishment, and product quality compliance
• regular store audits and ensure adherence to operational standards
• Lead, train, and manage store teams; oversee rostering, performance, and development
• Liaise with mall partners, vendors, and logistics providers
• Collaborate with internal teams on sales reporting, visual merchandising, and business reviews
• Project managing new store openings, including liaising with vendors, real estate partners, statutory authorities, recruiting and training.
• Maintaining and managing company assets and resources including- furniture, fittings, hardware, POS and relevant vendor relationships.
• Managing inventory levels across all stores and the regional warehouse via timely stock replenishments and requisitions along with a strict control over product shelf-life management
• Supporting store staff (on a need basis) in operations.
• Building best practices and SOPs so that new stores can be opened and scaled effectively
• Managing the fulfilment of eCommerce orders through the multiple digital properties of the brand.
• Driving in-store customer experience, maintaining and building in-store visual merchandising
• Maintaining and enhancing customer service across all channels of sales as per brand mandates.

Preferred candidate profile

• At least 7 years of experience in building and managing teams across multiple locations
• Strong written and verbal communication in English
• Ability to multitask and work independently on projects
• Good relationship-building capability
• Hospitality background preferred
• Outstanding knowledge of fine foods and service Demonstrates problem-solving ability