City Lead

P4B Technologies Services; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Inamo is seeking a City Lead – Store Operations for Bengaluru to oversee all dark stores in the city. You will lead cross-functional teams, drive KPIs, ensure order accuracy and SLA adherence, and own the city P&L while guiding expansion and efficiency projects.

The role requires strong leadership and deep Bengaluru-area operational experience. The successful candidate will manage multiple stores, mentor teams, and build a culture of accountability, cost discipline, and scalable operations to

Qualifications

• 8–12 years of experience in Quick Commerce Store/Dark Store Operations.
• Bengaluru-local profiles only.
• Experience managing multiple Dark Stores and city-level operations.
• Profiles currently in City Head, City Operations Head, Senior Manager, or equivalent leadership roles

Responsibilities

• Lead and manage operations across all Dark Stores in Bengaluru
• Drive operational KPIs, order accuracy and customer SLAs
• Monitor daily performance and take corrective actions
• Recruit, mentor and manage cross-functional store operations teams
• Build a performance-driven culture with clear accountability
• Own city-level P&L, cost control and profitability
• Drive productivity, manpower and infrastructure cost optimization
• Support expansion and increase operational capacity
• Identify opportunities to improve network coverage and operational efficiency
• Handle city-level escalations with clients, partners and internal teams

Skills

People management

Operations leadership

KPI tracking

Problem solving

Leadership

Cross-functional

Cost optimization

Job description

Hiring | City Lead Store Operations | Bengaluru

We are hiring a City Lead – Store Operations to manage and drive operations across all Bengaluru Dark Stores at Inamo.

Location: Bengaluru

Industry: Quick Commerce

Key Requirements:

• Quick Commerce experience only
• Bengaluru-local profiles only
• 8–12 years of experience in Quick Commerce Store/Dark Store Operations
• Profiles currently working as City Head, City Operations Head, Senior Manager, or equivalent leadership roles
• Strong experience in managing multiple Dark Stores and city-level operations
• Strong operational, people-management and problem-solving skills

Key Responsibilities:

• Lead and manage operations across all Dark Stores in Bengaluru
• Drive operational KPIs, order accuracy and customer SLAs
• Monitor daily performance and take corrective actions
• Recruit, mentor and manage cross-functional store operations teams
• Build a performance-driven culture with clear accountability
• Own city-level P&L, cost control and profitability
• Drive productivity, manpower and infrastructure cost optimization
• Support expansion and increase operational capacity
• Identify opportunities to improve network coverage and operational efficiency
• Handle city-level escalations with clients, partners and internal teams