Cluster Manager - quick commerce

P4B Technologies Services; Hyderabad, Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Inamo, a leader in quick commerce, is hiring a Cluster Manager to oversee multiple dark stores in Bengaluru and Hyderabad. You will drive end-to-end cluster operations, monitor store KPIs, optimize order fulfilment, and coordinate rider networks to ensure fast, accurate deliveries.

The role requires 5–8 years in Quick Commerce, E‑commerce, or Logistics Operations, with strong people leadership, workflow optimization, and a proven ability to push for cost efficiency while maintaining high service

Responsibilities

• Manage multiple dark stores and oversee end-to-end cluster operations.
• Monitor store KPIs, order fulfilment, PPI, and picker-packer productivity.
• Ensure operational efficiency, SLA adherence, and customer satisfaction.
• Manage store managers, workforce planning, and rider coordination.
• Drive operational performance, cost optimization, and process improvements.
• Ensure compliance with company policies and operational standards.

Skills

Dark stores management

KPI monitoring

Operations leadership

Workforce planning

Rider coordination

Process improvement

Policy compliance

Job description

Were Hiring | Cluster Manager – Quick Commerce

Company: Inamo | Quick Commerce
Location: Bengaluru, Hyderabad
Experience: 5–8 Years

Key Responsibilities:

• Manage multiple dark stores and oversee end-to-end cluster operations.
• Monitor store KPIs, order fulfilment, PPI, and picker-packer productivity.
• Ensure operational efficiency, SLA adherence, and customer satisfaction.
• Manage store managers, workforce planning, and rider coordination.
• Drive operational performance, cost optimization, and process improvements.
• Ensure compliance with company policies and operational standards.

Preferred Background: Quick Commerce, E-commerce, or Logistics Operations.