CISNGE - ServiceNow Consultant - JL4

Infosys; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Infosys is seeking a ServiceNow Developer in Bengaluru, India. The role requires planning and executing technical tasks on the ServiceNow platform, creating advanced configurations, and applying strong ITIL knowledge. Ideal candidates should have 2-4 years of development experience, excellent communication skills, and must be a certified ServiceNow System Administrator. This position offers an opportunity to work collaboratively on innovative solutions in a technological environment.

Qualifications

• 2 to 4 years of experience as ServiceNow Developer.
• ServiceNow Certified System Administration.
• Good knowledge of ServiceNow and ITIL.

Responsibilities

• Plan, execute, and close technical tasks related to ServiceNow.
• Develop and configure various areas including Incident and Service Catalog.
• Provide technical support and documentation.

Skills

ServiceNow Development

ITIL Knowledge

Scrum Methodology

Communication Skills

Scripting Skills

Education

Bachelor's or Master's in relevant field

Tools

ServiceNow

REST API

SOAP

Job description

Educational Requirements

Master Of Comp. Applications, Master Of Science, Master Of Technology, Master of Business Administration, Bachelor Of Comp. Applications, Bachelor Of Science, Bachelor Of Engineering, Bachelor Of Technology

Service Line

Cloud Infrastructure Services

Responsibilities

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
• Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
• Integrations knowledge using REST, SOAP
• Hands‑on Experience on Service Portal
• Hands‑on Experience on Performance Analytics
• Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions.
• Define complex application development administration and programming standards.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Support and create any necessary project documentation that relates to evidencing our requirements.
• Documenting our processes and procedures and supporting the creation of solution and operations documents.
• Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage

Additional Responsibilities

• 2 to 4 years of experience as ServiceNow Developer (implementation role).
• Good knowledge of ServiceNow and ITIL.
• Understanding Scrum Methodology.
• Strong engagement, communication and facilitation skills.
• ServiceNow Certified System Administration

Technical and Professional Requirements

Primary skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Preferred Skills

• Technology->Infra_ToolAdministration-ITSM->ServiceNow
• Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM
• Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
• Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD
• Technology->Infra_ToolAdministration-ITSM->ServiceNow-GRC
• Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM
• Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM
• Technology->Infra_ToolAdministration-ITSM->ServiceNow-APM
• Technology->Infra_ToolAdministration-ITSM->ServiceNow-SPM