CISNGE - ServiceNow Architect

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys in Bengaluru seeks a skilled ServiceNow Implementation Specialist to drive end-to-end ITSM/HRSD/ITBM/ITOM deployments. You will collaborate with stakeholders to elicit requirements, architect solutions, and lead rollouts across global client environments.

The role requires designing scalable, compliant frameworks and contributing to reusable artifacts while guiding offshore teams in an agile, learning-focused culture.

Qualifications

• Experience with ServiceNow implementations across modules (ITSM, HRSD, ITBM, ITOM).
• Strong stakeholder interface and requirements elicitation.
• Knowledge of design frameworks and non-functional requirements.

Responsibilities

• Interface with key stakeholders and apply technical proficiency across ServiceNow implementation stages.
• Evaluate products for compliance across Enterprise Service Management and suggest best solution and architecture.
• Define, plan and develop solutions, frameworks, IPs around ServiceNow and service management.
• Evangelize reusable frameworks and artifacts; create knowledge artifacts and evaluation guides.
• Guide the team technically and coordinate with offshore teams as client-offshore interface.
• Review architecture decisions and design solutions aligned with business needs.
• Experience designing client-facing solutions leveraging ServiceNow.

Skills

ServiceNow

ITSM

HRSD

ITBM

ITOM

Job description

• Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

• Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.

• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
• define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
• Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
• Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural (in consultation with Architects) and design level of detail, technical solutions aligned with business problems.
• Experience designing and implementing client facing solutions leveraging involving ServiceNow.
• Experience of performance compliant design, sustainable solution architecture
• Experience implementing and integrating enterprise software applications.
• Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
• Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
• Design and develop ServiceNow data model to support process integrations
• Ability to understand ServiceNow lifecycle, multitask, time management skills
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training
• Practical experience with agile methodologies/tools Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM