CISNGE - Senior Associate Hardware Asset Management

Infosys; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Infosys in Hyderabad is seeking a ServiceNow Hardware Asset Management specialist to provide day-to-day HAM operations, handle incidents, remediation, and requests, and maintain accurate asset records across all lifecycle stages.

You will perform L2/L3 support for complex hardware assets, monitor HAM mailbox, coordinate with vendor partners, and drive continuous improvement through audits, reports, and KPI tracking.

Qualifications

• Experience with ServiceNow HAM for day‑to‑day operations and asset lifecycle.
• Knowledge of IT hardware asset management processes and controls.
• Familiarity with ITIL, Agile practices, and Rally for task tracking.

Responsibilities

• Day‑to‑day operational support for ServiceNow HAM, including incidents, remediation, and requests.
• L2/L3 support for complex hardware assets, inventory, and lifecycle issues.
• Maintain complete, accurate, and current hardware asset records across all lifecycle stages in ServiceNow.
• Monitor and manage the HAM operations mailbox and respond within defined SLAs.
• Coordinate with Truist vendor partners to track devices and returns.
• Process and remediate ASN discrepancies.
• Analyze asset data imports using Import Sets and Transform Maps.
• Perform end‑to‑end remediation for asset data discrepancies and failures.
• Support HAM configuration changes, minor development, enhancements, and defect fixes.
• Ensure changes are implemented without impacting production stability.
• Produce monthly inventory reports, KPIs, metrics, and measurements.
• Support audit, compliance, documentation, and continuous improvement initiatives.
• Translate business and technical requirements into user stories and actionable tasks (e.g., Rally).
• Advanced certifications in IT Hardware Asset Management, such as IAITAM CHAMP, CAMP, CSAM, CITAD.
• Experience with ServiceNow Incident and Service Catalog.
• Knowledge of ITIL, Agile methodologies and Rally.

Skills

ServiceNow HAM

ITIL

Agile methodologies

Rally

Tools

ServiceNow Incident

ServiceNow Service Catalog

Job description

Required Skill: Servicenow HAM

Key Responsibilities:

• Day‑to‑day operational support for ServiceNow Hardware Asset Management (HAM), including incidents, remediation, and requests.
• L2/L3 support for complex hardware assets, inventory, and lifecycle issues.
• Maintain complete, accurate, and current hardware asset records across all lifecycle stages in ServiceNow.
• Monitor and manage the HAM operations mailbox and respond within defined SLAs.
• Coordinate with Truist vendor partners to track devices and returns.
• Process and remediate ASN (Advanced Shipping Notice) discrepancies.
• Analyze asset data imports using Import Sets and Transform Maps.
• Perform end‑to‑end remediation for asset data discrepancies and failures.
• Support HAM configuration changes, minor development, enhancements, and defect fixes.
• Ensure changes are implemented without impacting production stability.
• Produce monthly inventory reports, KPIs, metrics, and measurements.
• Support audit, compliance, documentation, and continuous improvement initiatives.
• Translate business and technical requirements into user stories and actionable tasks (e.g., Rally).
• Advanced certifications in IT Hardware Asset Management, such as IAITAM CHAMP, CAMP, CSAM, CITAD.
• Experience with ServiceNow Incident and Service Catalog.
• Knowledge of ITIL, Agile methodologies and Rally.

Location : Hyderabad STP (Gachibowli)