ServiceNow HAM Pro Specialist

Infosys; Hyderabad, Pune District, Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Infosys is seeking an experienced IT Asset Management professional specialized in ServiceNow HAM Pro to lead hardware asset lifecycle operations. The role involves governance, reconciliation, audits, reporting, and continuous process improvements to ensure asset compliance and operational excellence.

Responsibilities include coordinating with ServiceNow teams for HAM enhancements, managing vendor engagements, and creating executive dashboards to support inventory planning and lifecycle decisions.

Qualifications

• Experience with ServiceNow HAM Pro and ITAM frameworks.
• Strong governance, controls, and compliance experience.
• Familiarity with asset lifecycle stages: onboarding, transfer, refresh, retirement, disposal.

Responsibilities

• Manage end-to-end HAM lifecycle in ServiceNow.
• Maintain asset inventory accuracy via reconciliation and audits.
• Perform onboarding, transfer, refresh, retirement, disposal, and recovery activities.

Skills

ServiceNow HAM Pro

IT Asset Management

Hardware Asset Management

Asset Lifecycle Management

Asset Reconciliation

Asset Audits

Inventory Management

Asset Governance & Compliance

ServiceNow Reporting & Dashboards

Vendor Management

Job description

We are seeking an experienced IT Asset Management professional with expertise in ServiceNow HAM Pro to manage end-to-end hardware asset lifecycle operations, asset governance, reconciliation, audits, reporting, and process improvement initiatives. The ideal candidate should have strong experience in ServiceNow ITAM/HAM modules, compliance management, vendor coordination, and asset lifecycle governance.

Key Responsibilities

• Manage end-to-end Hardware Asset Management (HAM) lifecycle in ServiceNow.
• Maintain asset inventory accuracy through reconciliation and audit processes.
• Perform asset onboarding, transfer, refresh, retirement, disposal, and recovery activities.
• Ensure compliance with asset management policies, controls, and governance frameworks.
• Perform periodic asset audits and maintain audit readiness.
• Drive process improvements across ITAM and HAM operations.
• Coordinate with ServiceNow development teams for HAM enhancements, workflows, and catalog improvements.
• Manage vendor engagements for asset procurement, disposal, logistics, and lifecycle management.
• Create dashboards, KPI reports, metrics, and executive-level reporting.
• Ensure SLA adherence and operational excellence across asset management functions.
• Support stakeholders with inventory planning, forecasting, and lifecycle decisions.

Mandatory Skills

• ServiceNow HAM Pro
• IT Asset Management (ITAM)
• Hardware Asset Management
• Asset Lifecycle Management
• Asset Reconciliation
• Asset Audits
• Inventory Management
• Asset Governance & Compliance
• ServiceNow Reporting & Dashboards
• Vendor Management