ServiceNow Hardware Asset Management Specialist

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys in Bengaluru seeks an experienced ServiceNow HAM Pro Specialist to manage the hardware asset lifecycle, governance, and audits. You will lead reconciliation efforts, onboarding, transfers, retirements, and disposals while ensuring policy compliance and process improvements.

The role involves collaborating with HAM teams, ServiceNow developers, and vendors to enhance workflows, dashboards, and catalog items, delivering accurate, timely asset reporting to stakeholders.

Qualifications

• Hands-on experience with ServiceNow HAM Pro and ITAM modules.
• Proven track record in hardware asset lifecycle governance, reconciliation, and audits.
• Strong understanding of asset governance, controls, and compliance frameworks.
• Ability to create dashboards and executive-level reporting using ServiceNow.
• Experience coordinating with vendors and internal development teams.

Responsibilities

• Manage end-to-end Hardware Asset Management (HAM) lifecycle in ServiceNow.
• Maintain asset inventory accuracy through reconciliation and audit processes.
• Perform asset onboarding, transfer, refresh, retirement, disposal, and recovery activities.
• Ensure compliance with asset management policies, controls, and governance frameworks.
• Perform periodic asset audits and maintain audit readiness.
• Drive process improvements across ITAM and HAM operations.
• Coordinate with ServiceNow development teams for HAM enhancements, workflows, and catalog improvements.
• Manage vendor engagements for asset procurement, disposal, logistics, and lifecycle management.
• Create dashboards, KPI reports, metrics, and executive-level reporting.
• Ensure SLA adherence and operational excellence across asset management functions.
• Support stakeholders with inventory planning, forecasting, and lifecycle decisions.

Skills

ServiceNow HAM Pro

IT Asset Management

Hardware Asset Management

Asset Lifecycle Management

Asset Reconciliation

Asset Audits

Inventory Management

Asset Governance & Compliance

ServiceNow Reporting & Dashboards

Vendor Management

Job description

ServiceNow HAM Pro Specialist

We are seeking an experienced IT Asset Management professional with expertise in ServiceNow HAM Pro to manage end-to-end hardware asset lifecycle operations, asset governance, reconciliation, audits, reporting, and process improvement initiatives. The ideal candidate should have strong experience in ServiceNow ITAM/HAM modules, compliance management, vendor coordination, and asset lifecycle governance.

Key Responsibilities

• Manage end-to-end Hardware Asset Management (HAM) lifecycle in ServiceNow.
• Maintain asset inventory accuracy through reconciliation and audit processes.
• Perform asset onboarding, transfer, refresh, retirement, disposal, and recovery activities.
• Ensure compliance with asset management policies, controls, and governance frameworks.
• Perform periodic asset audits and maintain audit readiness.
• Drive process improvements across ITAM and HAM operations.
• Coordinate with ServiceNow development teams for HAM enhancements, workflows, and catalog improvements.
• Manage vendor engagements for asset procurement, disposal, logistics, and lifecycle management.
• Create dashboards, KPI reports, metrics, and executive-level reporting.
• Ensure SLA adherence and operational excellence across asset management functions.
• Support stakeholders with inventory planning, forecasting, and lifecycle decisions.

Mandatory Skills

• ServiceNow HAM Pro
• IT Asset Management (ITAM)
• Hardware Asset Management
• Asset Lifecycle Management
• Asset Reconciliation
• Asset Audits
• Inventory Management
• Asset Governance & Compliance
• ServiceNow Reporting & Dashboards
• Vendor Management