CIO

Felixhospital; Dadri; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Felix Hospital in Noida is seeking a General Manager – Information Technology to lead the hospital’s IT strategy and operations. You will oversee the IT infrastructure, digital transformation initiatives, and information security, ensuring seamless HIS/HMIS, EMR, LIS, RIS, PACS, and ERP functionality to support patient care and hospital efficiency.

The role requires strong leadership, multi-department coordination, and expertise in IT governance, risk management, and project delivery within a

Qualifications

• B.Tech / B.E. in Computer Science, Information Technology or MCA required.
• Relevant IT infra, cybersecurity, networking or PM certifications add advantage.
• Experience in hospital IT environments preferred.

Responsibilities

• Oversee hospital IT infrastructure, networks, servers, software and communications.
• Ensure uninterrupted IT services across departments and systems (HIS/HMIS, EMR, LIS, RIS, PACS, ERP).
• Lead cybersecurity measures, data protection, backups and DR/BCP planning.
• Plan and manage IT projects within budget and timelines; report to senior management.
• Coordinate with clinical, finance, HR and operations for IT requirements and vendor management.

Skills

IT Infrastructure

Cybersecurity

Project management

Vendor management

Education

B.Tech / B.E. in CS/IT or MCA

Tools

HIS/HMIS

EMR

LIS

RIS

PACS

ERP

Job description

End Date 19 Nov 2026

Required Experience 15 - 20 years

Basic Section

Band TM2

Designation Chief Information Officer

Campus/Non Campus Non Campus

Organisational

Group Felix Group

Department Information Technology

Country India

Region North

Branch Noida

Working Location Noida-83

Skills

Skill

Working Language

Job Description

Job Description – General Manager (Information Technology Department)

Designation:General Manager – Information Technology (IT)
Department:Information Technology
Location:Felix Hospital, Noida
Reporting To:Chief Operating Officer / Management
Experience:10–15 Years (Preferred)
Qualification:B.Tech / B.E. in Computer Science, Information Technology or MCA. Relevant certifications in IT Infrastructure, Cybersecurity, Networking or Project Management will be an added advantage.

1. Job Summary

The General Manager – Information Technology will be responsible for overseeing the hospital's entire IT infrastructure, digital transformation initiatives, technology operations, and information security. The role involves ensuring seamless functioning of hospital information systems, managing IT projects, maintaining data security, and providing strategic technology solutions to improve operational efficiency and patient care services.

2. Key Responsibilities

A. IT Infrastructure & Operations

Oversee the overall IT infrastructure, including servers, networks, hardware, software, and communication systems.

Ensure uninterrupted functioning of IT services across all hospital departments.

Monitor and maintain hospital IT systems, including HIS, EMR, LIS, RIS, PACS, ERP and other applications.

Ensure timely resolution of technical issues and minimize system downtime.

Develop and implement IT policies, procedures, and operational standards.

Develop and implement the hospital's IT strategy in alignment with organizational objectives.

Lead digital transformation initiatives to enhance patient experience and operational efficiency.

Identify and implement new technologies, automation tools, and digital solutions.

Drive integration of various hospital applications and information systems.

Evaluate emerging technologies to improve healthcare delivery and administrative processes.

C. Cybersecurity & Data Management

Ensure the security, confidentiality, and integrity of hospital data.

Implement cybersecurity measures, access controls, firewalls, and data protection protocols.

Establish data backup, disaster recovery, and business continuity plans.

Ensure compliance with applicable IT regulations, data privacy requirements, and information security standards.

Conduct periodic IT security audits and vulnerability assessments.

Lead, supervise, and mentor the IT team to ensure effective departmental functioning.

Allocate responsibilities and monitor team performance.

Manage relationships with IT vendors, service providers, and technology partners.

Negotiate contracts, service-level agreements (SLAs), and maintenance agreements.

Ensure timely procurement and maintenance of IT equipment and software.

E. Project & Budget Management

Plan, execute, and monitor IT projects within defined timelines and budgets.

Prepare and manage the annual IT budget and expenditure.

Monitor IT-related costs and identify opportunities for cost optimization.

Ensure successful implementation and upgradation of hospital software and infrastructure.

Present periodic IT performance reports and project updates to senior management.

F. Hospital IT Support & Coordination

Coordinate with Medical, Nursing, Operations, Finance, HR, Billing, and other departments for IT-related requirements.

Ensure smooth functioning of digital systems supporting patient registration, billing, clinical documentation, diagnostics, and hospital operations.

Provide technical support for hospital staff and ensure effective user training.

Monitor system performance and ensure high availability of critical hospital applications.

Strong leadership and team management skills.

Excellent knowledge of hospital information systems (HIS/HMIS).

Expertise in IT infrastructure, networking, servers, and database management.

Strong understanding of cybersecurity and data privacy.

Experience in IT project management and digital transformation.

Vendor management and budget planning skills.

Excellent analytical, troubleshooting, and decision-making abilities.

Strong communication and stakeholder management skills.

4. Key Performance Indicators (KPIs)

IT system uptime and infrastructure availability.

Timely resolution of IT-related complaints and incidents.

Successful implementation of IT projects within timelines.

Data security and compliance audit performance.

Reduction in system downtime and recurring technical issues.

IT budget adherence and cost optimization.

Effectiveness of backup and disaster recovery systems.

5. Preferred Experience

Experience in managing IT operations in a multi-specialty hospital or healthcare organization.

Hands-on experience with hospital management software (HIS/HMIS), EMR, LIS, RIS and PACS.

Experience in managing large-scale IT infrastructure and digital transformation projects.

Knowledge of healthcare data security, interoperability, and regulatory compliance.