Cinema Manager

INOX; Pune District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

INOX is seeking an experienced Cinema Operations Manager to oversee daily performance, ensure financial controls, and drive guest satisfaction across its Pune venue.

You will lead local marketing initiatives, manage SOP adherence, coordinate training for duty managers, and collaborate with cross-functional teams to optimize revenues and operational excellence while maintaining high service standards.

Responsibilities

• Tracks and directs cinema performance daily toward monthly targets (revenues, box, concessions, LAM) and customer satisfaction scores.
• Identifies key contributors for rewards or incentives.
• Drive Local Area Marketing to increase admissions.
• Position PVR INOX as an entertainment destination of first choice.
• Drive sales to enhance cinema performance.
• COGS Control.
• Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
• Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits.
• Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits.
• Plans and implements on-the-job training for Duty Managers and Duty Officers.
• Coordinates front-line staffing with the training team for operational efficiency.
• Attrition control by keeping close contact with cinema team members and keeping them motivated.
• Training of team on various initiatives (local and corporate).
• Facilitates implementation of all marketing drives at the cinema as per corporate directives.
• Ensuring accurate and timely reporting of site performance against targets for consistent tracking and timely mid-course correction by the management.
• Ensure full support of all verticals to the cinema team for upkeep of assets and availability of systems through interventions and escalations.
• Statutory Compliance and Liaisoning with local authorities for smooth operations and timely support to the cinema.
• Develops a strong bonding amongst cross-functional team members through shared understanding of cinema performance and contributions.
• Responsible to the Area Head for delivery against targets.

Job description

• Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
• Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
• Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR INOX, not only as Cinema but as an overall entertainment destination of first choice.
• Drive sales to enhance cinema performance.
• COGS Control.
• Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
• Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits
• Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits
• Plans and implements the On the Job Training/Operational Training for Duty Managers and Duty Officer and front line staffing coordination with the training team, for operational efficiency.
• Attrition Control by keeping close contact with cinema team members and keep them motivated.
• Training of team on various initiatives (local and corporate)
• Facilitates implementation of all marketing drives at the cinema as per the corporate directives.
• Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid-course correction by the management.
• Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
• Statutory Compliance and Liasioning. Interact with local authorities (Govt./Police/Developer)for smooth operations and timely support to the cinema)
• Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same
• Responsible to the Area Head for delivery against targets.