Cinema Manager

INOX; Kolkata District, Bardhaman; On-site; INR 900,000 - 1,300,000; Full time

Job summary

INOX in Kolkata is seeking a dynamic cinema operations leader to drive day-to-day excellence, ensuring standards and delivering memorable movie-going experiences. You will mentor teams, manage budgets, and push for superior CSAT while maintaining high retention and engagement across the venue.

The role emphasizes strategic oversight with hands-on execution, overseeing training, performance metrics, and continuous improvements to maximize revenue and guest satisfaction.

Qualifications

• 40% People Management: Talent Attraction, Talent Retention, Coaching, Customer-centric mindset
• 45% Entrepreneur Nature : Proactive, energetic, leadership and data-driven approach
• 15% Innovation : Creative Thinking, Adaptability, Risk-taking mind-set, Forward-looking, Collaborative, Resilient

Responsibilities

• Ensure attrition control by maintaining staff retention within cinema-specific targets, based on past trends
• Drive training completion scores and ensure 100% participation in mandatory programs.
• Achieve high training assessment scores, ensuring knowledge transfer to operational excellence.
• Identify and develop future leaders within the team, grooming at least 02 successors annually
• Enhance employee satisfaction through engagement initiatives, open communication, and recognition programs
• Deliver outstanding customer service by achieving and exceeding CSAT rating targets (weighted average)
• Drive mystery audit performance by ensuring compliance with company standards and consistently delivering a wow experience
• Meet SPH (Spend per Head) budget goals by driving upselling, cross-selling, and premium offerings
• Use analytical decision-making to track market trends, competition, and performance through weekly reviews and 360 dashboard updates, recommending strategies to grow market share
• Monitor and control controllable costs to remain within approved budgets
• Ensure compliance with operational standards, achieving high scores in quality audits (weighted average)
• Encourage innovation by implementing new ideas and recognizing team efforts, even in case of failed experiments
• Lead new initiatives as per Zonal Heads discretion to enhance operational efficiency, customer delight, or revenue growth

Skills

People Management

Entrepreneurial Mindset

Innovation

Job description

Job Description

• Operational Excellence: Driving smooth day-to-day cinema operations while ensuring adherence to organizational standards
• Customer Delight: Creating exceptional movie-going experiences that maximize satisfaction and loyalty
• People Performance & Development: Leading, mentoring, and nurturing teams to build a high performance service culture
• Business Performance: Achieving financial goals through strong business acumen and effective management of resources
• Leadership & Accountability: Combining strategic oversight with hands-on execution to meet operational and organizational objectives

Key Responsibilities

• Ensure attrition control by maintaining staff retention within cinema-specific targets, based on past trends
• Drive training completion scores and ensure 100% participation in mandatory programs.
• Achieve high training assessment scores, ensuring knowledge transfer to operational excellence.
• Identify and develop future leaders within the team, grooming at least 02 successors annually
• Enhance employee satisfaction through engagement initiatives, open communication, and recognition programs
• Deliver outstanding customer service by achieving and exceeding CSAT rating targets (weighted average)
• Drive mystery audit performance by ensuring compliance with company standards and consistently delivering a wow experience
• Achieve Ops Excellence Budget targets through effective planning and execution.
• Meet SPH (Spend per Head) budget goals by driving upselling, cross-selling, and premium offerings
• Use analytical decision-making to track market trends, competition, and performance through weekly reviews and 360 dashboard updates, recommending strategies to grow market share
• Monitor and control controllable costs to remain within approved budgets
• Ensure compliance with operational standards, achieving high scores in quality audits (weighted average)
• Encourage innovation by implementing new ideas and recognizing team efforts, even in case of failed experiments
• Lead new initiatives as per Zonal Heads discretion to enhance operational efficiency, customer delight, or revenue growth

Job Competences (Skills)

• 40% People Management: Talent Attraction, Talent Retention, Coaching, Customer-centric mindset
• 45% Entrepreneur Nature : Proactive, energetic, leadership and data-driven approach
• 15% Innovation : Creative Thinking, Adaptability, Risk-taking mind-set, Forward-looking, Collaborative, Resilient

Key Performance Indicators

• Achieve % SPH and % Strike Rate leading to revenue from F&B
• Revenue from alternate sources /content
• Cost Control Opex and Capex
• Achieve EBIDTA Margins
• Attrition Control
• CSAT & Audit Scores
• Quality review of the Profit & Loss statement
• Successful alignment with departments to drive cinema performance
• Coaching and mentoring of the team
• Quality Audit Scores
• Implementation of New Initiatives & Ideas